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… Refer to https://auth.puzzel.com/swagger/ui/index#!/Authenticate/Authenticate_GetAccessToken … { "result": [ { "id": 0, "description": "string", "waitTimeMaxSeconds": 0, "waitTimeAverageSeconds": 0, "queueSize": 0, …

… Refer to https://auth.puzzel.com/swagger/ui/index#!/Authenticate/Authenticate_LogIn for the swagger documentation.  Response Body { "accessToken": … "vipScore": 0, "reservedUserId": 123456, "reservedUserWaitTime": 0, "category": "string", "description": "string", …

…   https://developer.puzzel.com/ https://auth.puzzel.com/swagger/ui/index#/   Below is a step by step on how to … an API-call:   1. Navigate to  https://auth.puzzel.com/swagger/ui/index#/  and open the /api/Authenticate/LogIn tab 2. Click on the "Example body" which will populate the left …

… can provide information relating to their case in this text box. There are multiple format options available to them (see … drive. (Supported file types are: JPEG, GIF, JPG, PNG, CSV, XLS, PDF and TIFF)   The forms are dynamic, meaning the …

… End of Life, we have created this pre-recorded training.  Watch the training on Puzzel Academy's Vimeo page: Customer …

… 1 message. Please note that... If the agent initiates a Two-way SMS from the Send Message modal, this will be a new …

… and json body:    <assignlocal variable="surveyId" value="2b156ca0-7562-4f2e-b851-e51f0bc27647"/> <!-- Survey Language (optional). … value="sv" /> <!-- Define survey_expiry if you want it to not be the default 3 days --> <!-- <assignlocal …

… This chapter explains how to do that. Configuration for the different mail systems are separate and are called providers. How to configure the different providers are explained below. At any point it is … The profile that is currently selected is the one being edited. All the different profiles will be run by the sync …

… as it’s being recorded; recipients can decide to pick up mid ‑ message. Carrier labels (“Spam/Scam”): Operators … receive a call from an unknown number, many will look it up on free number ‑ lookup services before deciding to answer or call back. If your …

… scheduled & actual activity template codes match You might want the schedule to be specific about what the agent is … but the new page has 1 second granularity). You may want to stick to making authorisations on the existing … of the screen. Agent filtering The new agent filtering that was introduced on the Scheduling>Month page is on the …