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… notification sounds for incoming request. Each media type can have it's own unique notification sound. There is a … the checkbox for playing sounds under the desired media type. Once checked, a drop-down menu will appear and sounds … Performance improvements A rare bug that could cause Forwarding of calls to fail has been fixed Translation fixes …

…   https://developer.puzzel.com/ https://auth.puzzel.com/swagger/ui/index#/   Below is a step by step on how to … an API-call:   1. Navigate to  https://auth.puzzel.com/swagger/ui/index#/  and open the /api/Authenticate/LogIn tab …

… collapsed="collapsed"] There are four user types: Person, Wallboard, API and BOT users. All ordinary (Person) users … should be given User type API/Chat bot (no email needed). Wallboard users will need an email as Puzzel ID to be able … title="Can I prevent my users from signing in the old way after we started with the new Puzzel ID sign-in?" …

… duration. Each record consists details about when the case was opened and closed, case type associated with it, the queue it was in, the closure and outcome of a case.   You can also … information about the case including the opportunity that was identified, solution presented and the outcome of the …

… End of Life, we have created this pre-recorded training.  Watch the training on Puzzel Academy's Vimeo page: Customer …

… 1 message. Please note that... If the agent initiates a Two-way SMS from the Send Message modal, this will be a new …

… survey. This is usually done at the end of a call, for example in the “finally” section of the callflow.   Example code using rest tag and json body:    <assignlocal … value="sv" /> <!-- Define survey_expiry if you want it to not be the default 3 days --> <!-- <assignlocal …

… which you need to modify Enter the new value, which you want to associate with the key Click on the Save Changes …

… some call recordings be flagged as " Restricted "? If you want to record all calls, you should inform callers about it … you do not allow the caller to deny recording), but you want or need to get the caller’s acceptance to listen to … Portal's Archive) after the recording is done. There are 3 ways to set the sensitive flag on a call recording.  An …