443 results found

… pop-up window that appears, tick the names of the users you want to assign this role to. You will also need to assign a … longer to have this role Option 2 : Assign a role to an individual user when adding/editing a user.  Go to  USER MANAGEMENT  Click  Add & …

… to track how the selected group is progressing towards the goal in the competition results. Competitions can … from the user during the period. Any cancellations or credit adjustments to outcomes made before the competition do not affect the results, so competition results cannot be directly compared to, for example, a performance report. You …

… during your trial period with a reminder of your trial expiration date as shpwn below: End of Trial Period If you …

… Reviewer and, as such, can only View the query. In the same way, anyone else who doesn't have permissions to process … Via any one of the aforementioned routes, the Reviewer is directed to the Review dispute screen where the Reviewer can: View the currently …

… A solution can be set up with dialler functionality. The Dialler enables your supervisor/administrator to upload a … yellow state like admin, break, training etc) or log off, always click pause (or log off) when you are in status Wrap-up …

… to himself, to another named agent or to any agent on queue x (that is, no reserved agent). The task is sent as a … not updated. The initiation event’s start is when the task was created, and it’s end when the agent finished the task. … queue event with start at scheduled time, duration until it was deleted and result=d is created, in addition to the …

… result button and your search results will appear.   If you want to download the general information about calls, click … more details. If you are looking amongst All calls you can distinguish calls that have not been recorded by the fact … than 1 name in the Agent(s) column, the (recorded) call was handled by 2 separate agents, meaning the call was …

… Puzzel's Digital Engagement tool provides an effective way of … it. It can be treated as a first line support for resolving simple mundane queries saving agent's time for resolving …

… this specific group of agents. Alternatively, a manager leading teams in Department A may need to view another team … If so, each group will have a name, details about when it was created and who created the group, as well as a count of … will have reporting access to this group. No users (including administrators) are given access to a group by default. …

… solution that works across Puzzel applications, for an even simpler, easier day to day with Puzzel. Puzzel ID's benefits are many, including: Sign-in with just a Puzzel ID and password Jump from … application Sync current organisational users and groups directory With Puzzel ID, the highest level of user’s data …

… We want to inform you that support for WMA (Windows Media Audio) format in call recording files delivered to FTP … modern, efficient, and high-quality MP3 – widely compatible WAV – uncompressed and lossless Why this change? We are …

… The configuration should now inherit the font style directly from your site's CSS. … How to Use Your Own Custom …

… a pop-up window where you can re-assign the contact to a different User by selecting an option from the drop-down … Click Remove contact and you'll be asked if you're sure you want to remove the selected contact/s. On a further click of …

… For users performing lookups from their webpage towards https://chat.intele.com  or https://api.intele.com , …           … Discontinuing *.intele.com …

… description is to give the customer a good understanding of what the data means so that the data can be used … vs Raw data In Puzzel Contact Centre there are several different statistical reports available in the … Archive, you can find details about each call (including recording), chat (including the written chat text) and …