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…   https://developer.puzzel.com/ https://auth.puzzel.com/swagger/ui/index#/   Below is a step by step on how to … an API-call:   1. Navigate to  https://auth.puzzel.com/swagger/ui/index#/  and open the /api/Authenticate/LogIn tab …

… which you need to modify Enter the new value, which you want to associate with the key Click on the Save Changes …

… The best way to determine whether callers should be able to access …

… Modified by  Actions   Each of the columns is clickable, so you can sort the list by any of the above … of the following depending on the template from which it was built, for example: CSAT, NPS, CES, PMF or Custom. The … is only applicable to active surveys)   Video Tutorial Watch our video tutorial on how to manage your surveys …

… can provide information relating to their case in this text box. There are multiple format options available to them (see … drive. (Supported file types are: JPEG, GIF, JPG, PNG, CSV, XLS, PDF and TIFF)   The forms are dynamic, meaning the …

… 1 message. Please note that... If the agent initiates a Two-way SMS from the Send Message modal, this will be a new …

… Refer to https://auth.puzzel.com/swagger/ui/index#!/Authenticate/Authenticate_LogIn for the swagger documentation.  Response Body { "accessToken": … "vipScore": 0, "reservedUserId": 123456, "reservedUserWaitTime": 0, "category": "string", "description": "string", …

… API endpoints to create customers in a call list   If you want to create projects or customers buckets dynamically. …

… duration. Each record consists details about when the case was opened and closed, case type associated with it, the queue it was in, the closure and outcome of a case.   You can also … information about the case including the opportunity that was identified, solution presented and the outcome of the …

… some call recordings be flagged as " Restricted "? If you want to record all calls, you should inform callers about it … you do not allow the caller to deny recording), but you want or need to get the caller’s acceptance to listen to … Portal's Archive) after the recording is done. There are 3 ways to set the sensitive flag on a call recording.  An …

… (very short calls, aggressive redials, frequent number swapping). Risky patterns reduce number reputation and … works—no Siri required A) Be consistent and recognizable Always present a visible CLI/ANI (never “No Caller ID”). Use a …