175 results found

… not updated. The initiation event’s start is when the task was created, and it’s end when the agent finished the task. … queue event with start at scheduled time, duration until it was deleted and result=d is created, in addition to the …

… time for "Weekday (Mon-Fri)", "Weekend (Sat-Sun)" or an individual day, using the relevant Exit. The easiest way is to define when it's open and have "Exit used if … Please note that the value in the 'To' field should always be set one minute before the desired To time. This is …

… This article covers Raw data for Callback in queue and Scheduled (web) callback. When a caller orders Callback in Queue (often … Puzzel calls an agent and the one that ordered CiQ. When events for a new session for an existing call_id are ready …

… yellow state like admin, break, training etc) or log off, always click pause (or log off) when you are in status Wrap-up …

… for a skill already in a profile on this page.  If you want to add a skill to a profile, click + to open the Add … 1 agent is logged on to queue with this profile, we give a warning so that you can decide to do it now, or cancel and … adjust it. A.To add a new profile Click on Add Profile and type a desired name for the profile. To add skills in the …

… with the content of original module’s data, which is afterwards immediately activated . for every SharedTime module … of the page Services=>Editor , which is afterwards immediately activated for every XSLT file from the  … the just saved-as solution; page Services=>Editor lists 2 folders: “ControlCallflow” and “SharedTimeConfiguration”; …

… details and calendar. With sufficient access, you can edit some of these details. Maximum 500 contacts are listed … access, you can Delete an appointment (an event). Adding an appointment If you have sufficient rights, you can … Directory or another source with a set of fields that they want to synchronise. By setting some fields with web as …

… Fixed an issue where alternating between different channel types (e.g., Email → API → Email) did not always record timeline events for each switch. All channel … Ensures consistent ticket data synchronisation Autoforward Timing Improvement Improved the timing of …

… to track how the selected group is progressing towards the goal in the competition results. Competitions can … report. You choose which value to compete on, such as order value, booking, orders per hour, number of surveys, sales rep commission, …

… agent and visitor are already in a regular phone call and want to switch to a video conversation. Overview The … Container. Open the Behavior tab. Locate the section Add additional values. Add the following key–value pairs: Key … the chat. Save the configuration. Step 4: Publish and Display on the Customer Website To make the interaction …