261 results found

… Refer to https://auth.puzzel.com/swagger/ui/index#!/Authenticate/Authenticate_LogIn for the swagger documentation.  Response Body { "accessToken": … "vipScore": 0, "reservedUserId": 123456, "reservedUserWaitTime": 0, "category": "string", "description": "string", …

… queue and in what order) Verify General settings and Agent feedback parameters Start the Campaign by setting Campaign … this call will not be shown correctly in statistics. If you want to remove a contact from the active list, choose …

… -  primarily read access to content and ability to provide feedback on articles You can add any number of permission …

… check status updates. Email support interactions can often feel disorganised for customers,  who have communication …

… can be saved to a dashboard tab It is possible to have 2 dashboard tabs There are 4 buttons on the upper right of …

… duration. Each record consists details about when the case was opened and closed, case type associated with it, the queue it was in, the closure and outcome of a case.   You can also … information about the case including the opportunity that was identified, solution presented and the outcome of the …

… : Lists a set of actionable menus including management of feedbacks and content review History : Displays the audit …

… 1 message. Please note that... If the agent initiates a Two-way SMS from the Send Message modal, this will be a new …

… this website isn't allowed..." It means the SupChat domain wasn't added correctly in HTML Field Security. Go back and …

… as relating overage, minutes of usage, and late charges to “fees.” … Verint Speech Analytics …

… API endpoints to create customers in a call list   If you want to create projects or customers buckets dynamically. …

… Generative AI enables bots to provide flexible, context-aware responses. When paired with a SupSearch search engine, … on context . You can choose from the following context types: Search Engine (Recommended): Uses a SupSearch search … in the activity settings. Bot Answers Sensitive or Unwanted Questions? Increase the Answer generation confidence …

… by topic  Below you can also see a bar graph on Coach and Feedback sessions over time … Puzzel QA, quality analysis, …

… the account, that could be quite important if you’re using 2-factor authentication. The user's email address, which is … "Setup". You can refer to this page for more details on the 2FA   … Puzzel ID, Puzzel ID account settings, configuring …