How to start and stop a campaign
When all the campaign configuration is done:
- Import a file with contacts to call
- Preview the List to verify that numbers and values in other columns are ok
- If needed, filter or sort the list (affects what is put into queue and in what order)
- Verify General settings and Agent feedback parameters
- Start the Campaign by setting Campaign status to Enabled and save
- Ask agents to log on with correct profile
We strongly recommend you disable the campaign each evening (if you didn't choose Automatic), since if a Dialler contact stays in queue over midnight and is called the next day, this call will not be shown correctly in statistics.
If you want to remove a contact from the active list, choose Preview list, search for the contact and check 'Disable'. The Dialler will not call a Disabled contact (again).
To see status/progress on the Campaign, you can click Generate report on the Dialler page and choose a Summary report. You can also see traffic so far today and this week per Dialler queue on page Real-time - Ticker Queues.
To stop a campaign, set Campaign status to Disabled and click Save. The contacts (requests) already in queue will automatically be removed from queue within 1 minute.
The Dialler traffic is included in the Statistics reports Total overview, Details per queue (separate queue(s) for Dialler), Details per agent per queue and the Dialler queue report.