Dear Customer, Your Verint Workforce Optimisation (WFO) solution hosted by Puzzel is being upgraded. The WFO V15.2 software update will provide you with greater data security and stability, as well as a suite of new features and improvements, including:
A piece of information to our customers that has happened or about to happen.
This change announcement is only relevant for customers or partners who have a custom integration via Puzzel's API using api.puzzel.com and who are using a whitelisted IP address in their outbound firewall rules. The IP address associated with api.puzzel.com will soon change as part of ongoing efforts to improve the reliability of api.puzzel.com.
Dear customer, We have an important update for you regarding our data centre migration initiative and the announcements made on the Puzzel Admin portal August 31st.
Puzzel conduct scheduled maintenance every second Tuesday. However some windows may be scheduled for alternative Tuesdays due to Bank Holidays. The maintenance commences at 20:00 and is completed by 02:00 (CET). Please find below our planned maintenance windows.
As our product portfolio and solution architecture evolves and changes with the times, older products and services will have to be decommissioned for better alternatives.
The IP address associated with api.puzzel.com will soon change as part of ongoing efforts to improve the reliability of api.puzzel.com. These changes may necessitate customer-side updates to ensure uninterrupted service.
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In our maintenance notifications we refer to the term General maintenance, which may include security patching, software & firmware upgrades, failover/redundancy testing, capacity expansions, certificate updates and equipment replacement. During a general maintenance window the following scenarios may be experienced by customers:
Save where otherwise stated, capitalised terms used in this SLA have the meanings given to such terms in the Puzzel Terms and Conditions applicable to this SLA. 1. This SLA describes the support of this Service by Puzzel following the Service Start Date.