324 results found

… highlight what the agent did well Neutral feedback: Please add your feedback Coaching need: Please describe how the …

… user. Prefix Adds a prefix to the solution username, so if AGENT_ is added here, usernames for solution users will be created with this as a prefix. E.g., AGENT_john.doe. Suffix Adds a suffix to the solution …   User A normal user in the Puzzel ecosystem, typically an agent Admin A customer administrator with access to …

… data management.  The returned response must be in JSON type in order for this feature to function correctly. How to … implement, and utilise the API Response Mapping feature: 1. Creating a Response Mapping Schema To create a new … the index of the first occurrence found when searching backwards. ArrayAction Property   Type   Description   …

… It is possible to configure your accounts security settings in various ways. Below you will find a list of redirects to relevant instructions. Multi-factor …

… even hundreds of thousands of recipients.    There are two ways of defining messages in Puzzel SMS Campaign. They are … The mobile numbers of the message recipients will always be uploaded from a file. The way in which messages are adapted, the format of the files …

… should now see a page showing if the provisioning operation was successful or not. If any error occured, there are error … and groups to the Puzzel ID application Typically you don’t want all the users / groups in your Entra ID directory to …

… client click the “Edit” icon on the row of the client you want to edit. You will now be able to edit all editable … click the “Delete” icon on the row of the client you want to delete. You will now get a confirmation pop-up … with a UI, then this is probably the grant type you want. Client Credentials: typically used for backend …

… Scrape to start extraction. SupSearch uses a Large Language Model (LLM) to analyze your site and decide which pages … Exclusion Conditions (optional): Define rules to remove unwanted sections (e.g., footers, disclaimers). Click Convert …

… This guide walks you through the process of manually labeling user queries using the new experience of SupSearch to improve the accuracy and relevance … at the bottom of the page. Locate the search engine you want to train and click on one of the items in the list to …

… (some hooks like the “pzlOnBefore…”-hooks can act as middleware in more advanced scenarios) Get information Information … when a visitor starts a chat) These are the API-functions always available (exposed by “pzl_loader.js”): … rule conditions. The function takes a boolean as parameter (default true ). Examples: // Both these calls will …

… This article describes the flows related to creating a 2-way SMS survey where Customer Insight Surveys can be sent to … This document describes the functionality and flow of a 2-way SMS survey . The pre-requisites are to have: SMS service … "SMS",   "content": "On a scale from 1-10 how much did you enjoy the shopping experience with us. Please …

… length of time (Default is set to 8 hours), the system must wait to check for missing PCC requests against applicable … Name option is enabled. Select the queue from the list you want all the scheduled tasks to be assigned to. Copy case …

… and TenantID must be added and mapped to the same ID that was used in the sync client before: if id was given the mapping 12 in the sync client, ObjectID needs … catalog admin if the TenantID (In this case “ puzzel.com ”) was given the mapping 13 in the sync client, TenantID needs …