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… This chapter explains how to do that. Configuration for the different mail systems are separate and are called providers. How to configure the different providers are explained below. At any point it is … The profile that is currently selected is the one being edited. All the different profiles will be run by the sync …

… End of Life, we have created this pre-recorded training.  Watch the training on Puzzel Academy's Vimeo page: Customer …

… value="sv" /> <!-- Define survey_expiry if you want it to not be the default 3 days --> <!-- <assignlocal …                 "identifierType": "Phone",                  "channel": "SMS",  … SMS, any messages including questions that are more than 160 characters long will be split into 2 or more consecutive …

… which you need to modify Enter the new value, which you want to associate with the key Click on the Save Changes …

… 1 message. Please note that... If the agent initiates a Two-way SMS from the Send Message modal, this will be a new …

… Select "I'd like to use an authenticator app"             (2) Click "Setup"  On the next page, you will see a QR code. … app as a two-factor authentication method.   … 2FA Puzzel ID, two-factor authentication, Puzzel ID, Puzzel … your account Puzzel ID, Puzzel ID account information, 2FA via authenticator app, authenticator app two-factor …

… Refer to https://auth.puzzel.com/swagger/ui/index#!/Authenticate/Authenticate_GetAccessToken … { "result": [ { "id": 0, "description": "string", "waitTimeMaxSeconds": 0, "waitTimeAverageSeconds": 0, "queueSize": 0, …

… API endpoints to create customers in a call list   If you want to create projects or customers buckets dynamically. …

… collapsed="collapsed"] There are four user types: Person, Wallboard, API and BOT users. All ordinary (Person) users … should be given User type API/Chat bot (no email needed). Wallboard users will need an email as Puzzel ID to be able … title="Can I prevent my users from signing in the old way after we started with the new Puzzel ID sign-in?" …

… on icon Enter a logical name for the group and select Group type, time Zone, Starting or welcome message and sign off or …

… (very short calls, aggressive redials, frequent number swapping). Risky patterns reduce number reputation and … works—no Siri required A) Be consistent and recognizable Always present a visible CLI/ANI (never “No Caller ID”). Use a …

… scheduled & actual activity template codes match You might want the schedule to be specific about what the agent is … but the new page has 1 second granularity). You may want to stick to making authorisations on the existing … of the screen. Agent filtering The new agent filtering that was introduced on the Scheduling>Month page is on the …

… Select the category/section in the left panel you want the article to be in (since an article must belong to a … current date and time is selected Select the language you want ot create the article in from the drop down menu Click … view count. To delete an article, select the article you want to delete to open in the editor and click on the delete …