81 results found

… and json body:    <assignlocal variable="surveyId" value="2b156ca0-7562-4f2e-b851-e51f0bc27647"/> <!-- Survey Language … value="sv" /> <!-- Define survey_expiry if you want it to not be the default 3 days --> <!-- <assignlocal …

… When you have accessed the Puzzel application, you can view and/or configure your … account. This includes the following: The user's first, middle and last name that can be viewed and edited The mobile … of your user profile enables users to configure a new password and set up two-factor authentication.  To set up a …

… API endpoints to create customers in a call list   If you want to create projects or customers buckets dynamically. …

… In this page, you will find frequently asked questions on Puzzel ID. For any other questions, please contact Puzzel Support by submitting a ticket.  [collapse title="What is Puzzel ID?" collapsed="collapsed"] Puzzel ID will introduce …

… The best way to determine whether callers should be able to access …

… Refer to https://auth.puzzel.com/swagger/ui/index#!/Authenticate/Authenticate_GetAccessToken … { "result": [ { "id": 0, "description": "string", "waitTimeMaxSeconds": 0, "waitTimeAverageSeconds": 0, "queueSize": 0, …

… some call recordings be flagged as " Restricted "? If you want to record all calls, you should inform callers about it … you do not allow the caller to deny recording), but you want or need to get the caller’s acceptance to listen to … recording is used for QA/training/analytics purposes (Press 1 to...). If the caller does not accept (or denies) that you …

… (very short calls, aggressive redials, frequent number swapping). Risky patterns reduce number reputation and … works—no Siri required A) Be consistent and recognizable Always present a visible CLI/ANI (never “No Caller ID”). Use a …

… scheduled & actual activity template codes match You might want the schedule to be specific about what the agent is … but the new page has 1 second granularity). You may want to stick to making authorisations on the existing … of the screen. Agent filtering The new agent filtering that was introduced on the Scheduling>Month page is on the …

… Select the category/section in the left panel you want the article to be in (since an article must belong to a … current date and time is selected Select the language you want ot create the article in from the drop down menu Click … view count. To delete an article, select the article you want to delete to open in the editor and click on the delete …