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… When you have accessed the Puzzel application, you can view and/or configure your … The user's email address, which is identical to the Puzzel ID and is also non-editable. The user's Puzzel ID, … zone can be adjusted from the drop down menu. Preferred Language - here the preferred language can be set …

… duration. Each record consists details about when the case was opened and closed, case type associated with it, the queue it was in, the closure and outcome of a case.   You can also … information about the case including the opportunity that was identified, solution presented and the outcome of the …

… "xxxxx", "sessionId": "YourSessionID", "expiryDate": "2022-08-31T23:14:25.98" }, "languageCode": "SE", … Refer to https://auth.puzzel.com/swagger/ui/index#!/Authenticate/Authenticate_GetAccessToken … { "result": [ { "id": 0, "description": "string", "waitTimeMaxSeconds": 0, "waitTimeAverageSeconds": 0, …

… a PCC user account to our API Pages:   https://developer.puzzel.com/ https://auth.puzzel.com/swagger/ui/index#/   Below is a step by step on … to execute an API-call:   1. Navigate to  https://auth.puzzel.com/swagger/ui/index#/  and open the …

… can provide information relating to their case in this text box. There are multiple format options available to them (see … drive. (Supported file types are: JPEG, GIF, JPG, PNG, CSV, XLS, PDF and TIFF)   The forms are dynamic, meaning the …

… Refer to https://auth.puzzel.com/swagger/ui/index#!/Authenticate/Authenticate_LogIn for the swagger documentation.  Response Body { "accessToken": … "vipScore": 0, "reservedUserId": 123456, "reservedUserWaitTime": 0, "category": "string", "description": "string", …

… End of Life, we have created this pre-recorded training.  Watch the training on Puzzel Academy's Vimeo page: Customer …

… value="sv" /> <!-- Define survey_expiry if you want it to not be the default 3 days --> <!-- <assignlocal …                 "identifierType": "Phone",                  "channel": "SMS",  … SMS, any messages including questions that are more than 160 characters long will be split into 2 or more consecutive …

… 1 message. Please note that... If the agent initiates a Two-way SMS from the Send Message modal, this will be a new …

… (very short calls, aggressive redials, frequent number swapping). Risky patterns reduce number reputation and … works—no Siri required A) Be consistent and recognizable Always present a visible CLI/ANI (never “No Caller ID”). Use a …

… scheduled & actual activity template codes match You might want the schedule to be specific about what the agent is … but the new page has 1 second granularity). You may want to stick to making authorisations on the existing … of the screen. Agent filtering The new agent filtering that was introduced on the Scheduling>Month page is on the …

… Select the category/section in the left panel you want the article to be in (since an article must belong to a … current date and time is selected Select the language you want ot create the article in from the drop down menu Click … view count. To delete an article, select the article you want to delete to open in the editor and click on the delete …