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… This section will walk you through the various types of reports available for users of Puzzel QA.  The …

… may have one or several lists used in your Puzzel solution. Basic lists ( General list, Allow list, Deny list, Node list … , or User list Combined lists (which consist of one or more basic lists which are valuated one by one in a predefined … Key column, this record's Value is returned. … Lists … List basics …

… duration. Each record consists details about when the case was opened and closed, case type associated with it, the queue it was in, the closure and outcome of a case.   You can also … information about the case including the opportunity that was identified, solution presented and the outcome of the …

… Traffic Invoices, which will be introduced from December 2023, you can review this Puzzel help article .  … New …

… API endpoints to create customers in a call list   If you want to create projects or customers buckets dynamically. …

… End of Life, we have created this pre-recorded training.  Watch the training on Puzzel Academy's Vimeo page: Customer …

… access restrictions applied to their account will see this warning on any restricted page: Report filters will also carry the same warning, with the Data Capture Response disabled for …

… scorecard. Simply click the  +Add  button Part 4: Contact types : Like channels, contact types can be used to filter … to derive a percentage weight for each line item. In this way, the sum of the system-derived percentages will  always  add up to 100%. Of course, if your scorecard has …

… collapsed="collapsed"] There are four user types: Person, Wallboard, API and BOT users. All ordinary (Person) users … should be given User type API/Chat bot (no email needed). Wallboard users will need an email as Puzzel ID to be able … title="Can I prevent my users from signing in the old way after we started with the new Puzzel ID sign-in?" …

… conversations in Puzzel QA, quality assurance, evaluate, how to review an evaluation, how to query a qa result, how to review and process a query, how do I send an evaluation for review, reviewing evaluation …