223 results found

… Library: Access thousands of standard web icons (Ant Design, Font Awesome 5, etc.). Custom SVGs: Import raw SVG code to use specific brand logos or unique graphics. Designer Integration: Saved assets are immediately available in the Chat Designer dropdown menus. Documentation: Assets Management …

… (1)  Set the size of the interaction or fit to screen. (2)  Design: this pane has various design configuration options depending on the interaction … on the interaction. (3)  Behaviour: this pane has various design configuration options depending on the interaction …

… 2025 there are a couple of minor bugfixes .   Refreshed design Over the coming weeks, a new and improved version of … a menu item (e.g. Queue overview, Ticker User groups or Wallboard) under Real-time as it becomes available to your … show in Shift & Activity report Shift & Activity Report was counting all unpaid activity time against Unpaid Hours …

… that node. If a node has no matching methods, it will always match (unless another sibling node matches first). How … Matching is case-insensitive (e.g., “Hi” = “hi” = “HI”). Always matches with 100% confidence.   Example: Hi  Hello  Good bye   If a visitor types “hi”, “Hello”, or “good …

… The Email Settings can be edited when designing the Survey, in the General section.    Email … merge fields using the double curly brackets, For example “Hello {{Name}}, How was your recent experience with support ticket …

… your survey” pop up window (Screenshot 4), select the design option you want to use, then click on “Select” to open the Survey … Click Select Survey Designer will open Video Tutorial Watch our video tutorial on how to create a survey below:    …

… each logged on agent. However, the profile name does not always tell you which system queues that are covered. … new messages and messages that have been left unanswered.  Design Rich content We have added the possibility to design … controls now sync state with the Agent application's software buttons like Mute, Answer, etc. The integration is …

… kb:manager - this allows a good level of access to manage designated categories, and greater control of sections under … allows a good level of access to manage content within the designated categories and sections kb:agent -  primarily …

… your surveys How to create a survey Survey Templates Survey Designer Survey Elements and Settings Survey Conditional …

… Click on Create Select Build your own template in the editor to open the template editor Copy the content of the JSON file from the URL “ … mandatory fields in this screen, agree to the terms and conditions and click on Purchase Parameter Value Puzzel …

… Puzzel offers various ways to integrate with our Contact Centre Solution. There are six main ways: Web requests Widget API CRM popup Puzzel Agent Web … API Web requests a component named Xml Http Client is designed by Puzzel for retrieving XML or JSON data from, or …

… assigned to your active scorecards. For example, if you've designed scorecards only to evaluate calls (telephony … this option will be available. Alternatively, if you have designed a number of scorecards to cover telephony, email, …

… & FAQs section of our Help Center. This resource is designed to empower you to resolve common issues and provide … We encourage you to explore these resources, which are designed to provide you with the knowledge needed to …