75 results found

… request’s Category (if available). On page Real-time -> Wallboard -> Wallboard settings where you configure which queues to be included in a Wallboard, we will from now on show the available queues in …

… facilitator. Each meeting can be actioned in one of three ways:  View ,  Start  or  Delete. As the meeting … facilitator selected  participant preview  when the meeting was set up, then a  View  option will appear enabling you to … as the focus of the meeting. If  participant preview  was not selected when the meeting was set-up, then, as the …

… document(requires sign-in) for details regarding firewall settings and relevant ports/ip-addresses. It is … Softphone. Here, agents can first of all choose if they: Want to log on with Softphone or not Choose a ringtone Set … and then click on the Block setting and change it from Always block on this site to one of the above settings as …

… a call. You can change your status to Ready whenever you want. Busy If your phone gives out a busy tone (you are on … connected to a caller and you need a break after this call, wait until the call has ended and you're in status Wrap-up, … requests (chat, e-mail/task, and social) in the same was as for calls, you can receive them based on your …

… More automated ways to get closer to your customers - Call Flow Tool …     The Call Flow Tool (CFT) now offers more automated ways to get closer to your customers with the addition of … is pre-populated with existing Originator and Originator Types "Recipient" is set by default to the Caller’s number …

… of current configurations, or just an empty list. Either way, you should also have the “Add” button displayed on the … ID shown above):  https://login.microsoftonline.com/9b681d80-0d21-463d-b0e8-5f9e0ccc46db   Staying in the organisation … if you wish to start using the configuration right away. Step 6 - Grant admin consent As a final step, consider …

… Join this table from 'cm_reporting_activities' if you want to get the text/name for the priority. Column name Data … this table. Join this table from 'cm_ticket_events' if you want to get the name of the event type. Column name Data … in this table. Join this table from 'cm_tickets' if you want to get the text/name for the priority. Column name Data …

… for Business but can also be used for authentication towards custom/external widgets. This document shows a step by … application in order to authenticate the user (agent) towards Skype for Business. Configuring Skype for Business App … Go to Authentication page and you will see the following warning as shown in the picture. Click on the warning to …

… since these would invalidate the survey. Video Tutorial Watch our video tutorial on the Survey Designer's Elements …

… sales process, such as Subject and Weight , if you do not want to allow free text, which is the default setting.   …

… Puzzel Support for assistance. If the time module you want to edit is being modified by Puzzel, you will not be … contact Puzzel Support. Modifying a time module: If you want to make changes to a time module, click on the modules … covers a whole minute, thus a period that is set to end at 15:59 will in reality end at 16:00:00. If the time would be …

… more) caller_on_hold_sec : The number of seconds the caller was on hold due to this agent clicking Put on hold and doing … add_originating : If an Additional calling party number was sent together with the caller’s number and destination … leg_type : Shows the type of call this conversation event was. The most used values are: Agent: Call to agent from …

… updates are requested for by the Sync Client. It is always recommended that large organisations with a lot of … AD. Application GUID: The GUID of the application that was configured in Azure AD. This can be found upon clicking … that two new fields, TenantId and ObjectId ,   are synced towards the Puzzel Catalog. In the image below these two new …