1912 results found

… 2Content-Type: application/x-www-form-urlencoded 3Accept: application/json 4Host: 5 6grant_type=client_credentials& 7scope=iam-provisioning.contribute& … . However, be aware that Puzzel’s SCIM implementation only supports a … 34 "platform": "PCC", 35 "userName": "bea", 36 "userGroupName": "Agents", 37 …

… Portal  General  Add User group for Agents/Admins/Wallboard/Bots Until now, when a new User group has been … on when you click Add user group, we will ask you to select type: Agents Admin Wallboard (only access to Real-time – … Email in Archive, will not have a Subject and not a clickable link under Display content as ordinary emails have. …

… categories, you can choose either News or Announcements type, and when adding an article on either of these types of … to agents quickly. The most recent announcements will always appear as a banner in a carousel on the Agent … changes. The latest announcement that has been saved will always appear as a banner on the Agent Application in a banner …

… PCM Raw data Support (static) tables: cm_activity_types cm_event_types cm_priority_id_types cm_status_types   … Join this table from 'cm_reporting_activities' if you want to get the text/name for the priority. Column name Data … this table. Join this table from 'cm_ticket_events' if you want to get the name of the event type. Column name Data …

… what queue the callback request will be added to while waiting for an available agent. This variable will usually … request will be added to the queue “Q_PHONE_WEB” while waiting for an available agent. This variable is mandatory, … what queue the callback request will be added to while waiting for an available agent. The listName is the name of …

… Filtering is a mechanism, introduced with the June 2019 Release. It aims to reduce the number of requests towards the Agent Application. As an example, a company may want to not get any more requests for …

… ID OIDC client applications, you can effectively access existing services and create your own applications with … client click the “Edit” icon on the row of the client you want to edit. You will now be able to edit all editable … for your new secret. and add either a base64 encoded X.509 certificate or a JSON Web Key formatted RSA, EC or …

… queue / IVR. Users are asked to enter the phone number they want to be reached on, and alternatively some additional … pop-up). Puzzels Web Call-back product can, in the same way as for call-back in a voice queue, be triggered to call … <input type="hidden" value="12345" name="customerKey"> <input …

… There are 3 types of calculation for Adherence Scores. The reason for …   - No tolerances or approvals are included. This is the type of score that is most relevant for Schedulers or … is most relevant to Agents and Team Leaders. … Adherence Types …

… widget to a Dashboard is similar to adding any other widget type. It follows the three standard steps: Selecting a … First, in the left column, select the standard report you want to build your widget based on. Once a report is … - if you have more than 1 Service number and you don't want the 'default' service number, please change Service …

… the relevant item from the dropdown menu under Client Type Click Search   You will then see the users populate in the table below. … Search for Client Type …

… time (dte_start). At call set up (when written request was sent to agent) Duration (duration_tot_sec). From start … (as we do with shortened/extended wrap-up).     If you want to list all the conversation events and the … the caller is disconnected.   T he actual time the caller was disconnected is reflected in the finish time in the …

… user group (max 40 characters) and to select " User group type " OR “ Based on user group ”.     If you create a new … creating new Admin and Agent user groups. Example: If you want e.g. 5 agent user groups in business area x with … are the types to choose amongst: Agents Administrators Wallboards (only access to Homepage and Wallboard in Admin …

… choices/answers are stored in this table. Column name Data type Description form_field_answer_id bigint Unique id for … (if nested) dte_created_at datetime2 The date the field was first populated (UTC) dte_updated_at datetime2 The date … datetime2 Date/timestamp that the data was transferred to RawData  * Increased from nvarchar(500) …