471 results found

… Go to Apps -> App Manager and edit the application you want to place the phone capability in. For example : Service …

… client click the “Edit” icon on the row of the client you want to edit. You will now be able to edit all editable … click the “Delete” icon on the row of the client you want to delete. You will now get a confirmation pop-up … with a UI, then this is probably the grant type you want. Client Credentials: typically used for backend …

… should now see a page showing if the provisioning operation was successful or not. If any error occured, there are error … and groups to the Puzzel ID application Typically you don’t want all the users / groups in your Entra ID directory to …

… updates are requested for by the Sync Client. It is always recommended that large organisations with a lot of … AD. Application GUID:  The GUID of the application that was configured in Azure AD. This can be found upon clicking … two new fields,  TenantId  and  ObjectId ,   are synced towards the Puzzel Catalog. In the image below these two new …

… Based on its analysis of 150 European CCaaS providers, the placement on the Radar confirms Puzzel as the challenger brand companies need … should be speaking to when you’re looking for innovative ways of improving your customer experience. We continue to …

… Channel Metadata API Endpoints New RESTful API endpoints … access to channel configuration and metadata: /api/v1/channels/emails  - Email channel settings and configuration /api/v1/channels/apis  - API channel metadata and authentication …

… Working with Puzzel Chat API Puzzel Chat API is a tool designed for integrating communication into … the use of Puzzel time module. With clear endpoints, the API is built to allow customers to create integrations to …

… Overview The main purpose of a data source in SupSearch is to extract articles — small, … From the Knowledge Hub , you can: Add and configure data sources Extract and review articles from connected … Settings for finer control.   Review the site tree. After crawling, a site tree is displayed showing all pages and …

… system. To filter imported contacts, you will need to: 1. Go to  CONVERSATIONS 2. Click  Imported contacts & filters Using the metadata fields associated with the contacts, you can create … in displaying those contacts/contact types that you want to prioritise for QA in any part of your organisation. …

… transparency for builders, and enabling smarter, more adaptive conversations through the introduction of agentic … Updated design for better navigation and clarity. Fully backward compatible with all existing Supsearch configurations. … dynamic tag filtering , automatically applying context-aware tags. This reduces the need for multiple search engines …

… This guide walks you through the process of manually labeling user … at the bottom of the page. Locate the search engine you want to train and click on one of the items in the list to … search terms entered by users. Select the queries you want to manually label 3. Manually Label Queries Manually …

… Some features in Puzzel’s contact centre agent application requires users (agents) to authenticate themselves in Microsoft Entra ID (Azure AD). The authentication is … amongst others used to enable contact search in Microsoft Teams but can also be used for authentication towards …

… This article describes the flows related to creating a 2-way SMS survey where Customer Insight Surveys can be sent … json body:    <assignlocal variable="surveyId" value="2b156ca0-7562-4f2e-b851-e51f0bc27647"/> <!-- Define …

… We're introducing new features that offer you enhanced ways to monitor your projects in greater detail: Display … out a variety of fresh dashboard elements for both the wallboard and agent dashboards, including: Scalars and lists … been resolved. Empty and read-only information fields are always hidden in this new version.  Bookings Booking comments …