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… environment. Contacts can be retrieved from the Active Directory, while calendars can be retrieved from different … Client. This feature is only for pure cloud Azure Active Directory environments. Download The Sync Client is … .pfx container with a private key. Select the  Output directory  and enter a  password  to the certificate in the …

… making quality test-calls and headset button-gestures. Be aware that we have a known bug that disconnects ongoing softphone calls if the application is refreshed (a warning is given). This is being looked into, and the goal … be enabled 0900-1859. If you have defined Period 1 to 0900-1200 and Period 2 to be 1300-1959, the campaign will be …

… on the Edit user page in the Puzzel Agent Application.  Wallboard, API and Chat bot users  For Wallboard, API and Chat bot users, Admins should change user type from Person to API/Wallboard/Chat bot in the Admin Portal. In the case that a …

… This article describes the flows related to creating a 2-way SMS survey where Customer Insight Surveys can be sent to … This document describes the functionality and flow of a 2-way SMS survey . The pre-requisites are to have: SMS service … "SMS",   "content": "On a scale from 1-10 how much did you enjoy the shopping experience with us. Please …

… to track how the selected group is progressing towards the goal in the competition results. Competitions can …

… already generated queue event with result_code=q. If you want to report total number of requests to a queue, you … the caller orders Callback in queue to the queue he/she was waiting in. However, some customers require that callbacks …

… access, you can edit some of these details. Maximum 500 contacts are listed in a search result. Calendar If you … Directory or another source with a set of fields that they want to synchronise. By setting some fields with web as …

… agent and visitor are already in a regular phone call and want to switch to a video conversation. Overview The …

… remaining holidays for the current and next year for each individual. You can also generate a report of any booked …

… revolution. Fintechs are disrupting the market with new ways for people to bank, invest and manage their money. But … about these needs and how the industry is performing in the wake of the Covid-19 pandemic. … Financial Services Smart …

… all eventualities as it is less predictable.  You may also want to check the weeks that have been used as source data …