140 results found

… download here:   Puzzel Catalog Sync for Azure version 1.2.0 or later uses the latest Microsoft Graph API and the new … application (e.g. Puzzel Catalog Sync) Supported account types  – Choose the option that is most relevant to you. The … updates are requested for by the Sync Client. It is always recommended that large organisations with a lot of …

… in the Puzzel Contact Centre Solution January Release 2019, implemented in the evening of January 22nd, 2019 The … making quality test-calls and headset button-gestures. Be aware that we have a known bug that disconnects ongoing … max number of days an email request can be in Puzzel. Media type email is used for customer requests (emails and …

… on the Edit user page in the Puzzel Agent Application.  Wallboard, API and Chat bot users  For Wallboard, API and Chat bot users, Admins should change user type from Person to API/Wallboard/Chat bot in the Admin Portal. In the case that a …

… The application allows the user to control their own status/profile, monitor queues and control status/profiles of other agents. It can be accessed via … depending on the Platform area. Profile/status management Any agent can control their own status or …

… This article describes the flows related to creating a 2-way SMS survey where Customer Insight Surveys can be sent …   ],   "identifier": "$(e164_phone_number)",   "identifierType": "Phone",   "channel": "SMS",   "content": "On a scale …

… to track how the selected group is progressing towards the goal in the competition results. Competitions can …

… Directory or another source with a set of fields that they want to synchronise. By setting some fields with web as …

… agent and visitor are already in a regular phone call and want to switch to a video conversation. Overview The …

… until the caller hangs up. Then a new session when Puzzel calls an agent and the one that ordered CiQ. When events for … in dte_updated. It is possible to configure that Puzzel calls the one that ordered callback first, and then call an … events will arrive in the db later, that is, after the calls are done:   Delete Callback request from Queue If a …

… revolution. Fintechs are disrupting the market with new ways for people to bank, invest and manage their money. But … about these needs and how the industry is performing in the wake of the Covid-19 pandemic. … Financial Services Smart …

… all eventualities as it is less predictable.  You may also want to check the weeks that have been used as source data …