268 results found

… updates are requested for by the Sync Client. It is always recommended that large organisations with a lot of … AD. Application GUID:  The GUID of the application that was configured in Azure AD. This can be found upon clicking … two new fields,  TenantId  and  ObjectId ,   are synced towards the Puzzel Catalog. In the image below these two new …

… to emails has the old format, that is, the format that was used on the old Reports page. This is slightly different …   As of now, the new xlsx format does not include the Total row, but we are working on this issue. In a future …

… that emails get delivered correctly you should create an SPF record on your DNS Zone file. This task can be completed … Please find additional information below:   Adding our SPF record to your DNS:    Log in to the control panel for … settings and edit your zone file   If you have no current SPF record:    Add the following as a .TXT record: v=spf1 …

… To send the survey you will need to access the Survey Editor in customer Insight and copy the Survey ID.   You can … tab, click on the specific survey  This will open the Edit tab  The Survey ID can be found under “General”  Copy … value="sv" /> <!-- Define survey_expiry if you want it to not be the default 3 days --> <!-- <assignlocal …

… and additional features planned for a release on 20 January 2026 . The changes made in this release concern Puzzel … Contact Centre Admin Portal In the release on 20 January 2026 there are a couple of minor bug-fixes. Agent Application In the release on 20 January 2026 there are some minor bug-fixes and improvements. Puzzel …

… your key account manager for further information regarding prices and cost. Note that this is a new … document(requires sign-in) for details regarding firewall settings and relevant ports/ip-addresses. It is … Softphone. Here, agents can first of all choose if they: Want to log on with Softphone or not Choose a ringtone Set …

… Additional number exist is improved Calls that have been forwarded to a Puzzel access number often arrives in Puzzel’s … on a column header (e.g. Speak time) to sort, the sorting was not correct if there were some values being at least 10 … validation of  the date format Adherence report \(preview\) totals appear to be sums Adherence report \(preview\) …

… Device in Windows, as a first choice. (Previously it was choosing the Default Device). When available devices on … the new Devices section Agents have a more easily visible way to test their devices by clicking the “Start” button … when including very large inline images to ensure the total email size does not exceed 40MB. Emails greater than …

… the “Max concurrent written requests improvement” that was announced in the preliminary release notes, was deployed but rolled back early in the morning of January … are txt , pdf , and picture files (image formats with mime type image/*) Max number of concurrent shared files are 5 …

… This article provides an overview of changes and additional features included in the planned release window of … filter in the 'My Calendar' list. The project filter was not always initiated during the initial load of the start page …

… The bot has matched an intent, and also an entity which was set to memory as a variable. The bot will now respond … if so respond with the correct information.   If the query didn't contain any entity. The default workflow will be run. …

… from all channels (voice, chat, email, and social media), and is easily accessed through [collapse … and does not have a .NET framework requirement nor hardware or operating system requirement. Browser Requirements … social media requests. It automatically detects if a firewall terminates the https-connection (for example if the …