437 results found

… For users performing lookups from their webpage towards https://chat.intele.com  or https://api.intele.com , …

… Application Bug fixes & improvements Calling out from an eTask with a phone number now generates a related session id. This is used to link a call-out to a specific eTask for Archives and Raw Data. Fixed a bug when sending … Workforce Management Bug fixes & improvements The list of scheduled holidays on the agent's holiday overview will now …

… Fixed an issue where alternating between different channel types (e.g., Email → API → Email) did not always record timeline events for each switch. All channel … Ensures consistent ticket data synchronisation Autoforward Timing Improvement Improved the timing of …

… this call will not be shown correctly in statistics. If you want to remove a contact from the active list, choose … The Dialler traffic is included in the Statistics reports Total overview , Details per queue (separate queue(s) for …

… done the needed adjustments in a standard report and you want to save it as a Custom report, click Save as . In the … standard report each custom report is based on. If you want to update an existing custom report, open this custom … corner of the Setting spart. If you click  Column order , a modal opens where you can drag and drop to re-arrange the …

… future time, we focus on the scheduled time in statistics reports.  Example:  If a user at 11:25 ( T0 ) on your web …   In what time period does this call belong in queue reports and agent reports, and what is the waiting time? Queue reports …

… is available. Click the link on top of the page to open the modal where you can select a user group or a single user, … users. For a Callback Display linked to a queue, an SMS was only sent to caller if the SMS property 'Allowed to Send SMS' was ON for the company level (and then you could turn it off …

… the  Add new performance level  button, the following modal window appears where you can add a new level. Please …

… values. Add the following key–value pairs: Key Value pzlStartChatIntent videoCall pzlStartChatUiMode minimal pzlStartChatIntent = videoCall Ensures that the chat starts as a …

… Traffic Invoices, which will be introduced from December 2023, you can review this Puzzel help article .  … New …

… To configure a manual evaluation outcome: Go to  SETTINGS   Click  Quality settings   Click the  Evaluation outcomes  tab   Scroll down Overview As an alternative to …

… corner on the Silent Monitoring page. If the agent that you want to monitor is already active in a Puzzel call, you/the … listener will receive a call immediately.  If the agent you want to monitor is not engaged in a Puzzel call, you/the … to another agent. You should not order Silent monitoring on 2 different agents at the same time with yourself as the …