261 results found

… switch, the entity is stored as “context” and then thrown away as an entity when the entity switch was run. The default workflow in our context switch is our … workflow is a Context switch. The previous entity (boats), was stored in “context”.Therefore, the contextswitch for …

… Solution release, implemented in the evening of June 9th, 2020. The changes made in this release mainly concern the … of written requests. As an example, you can define that you want maximum 1 e-mail/e-task request, but maximum 3 … the widget can now also make a search for one other entity type. As an example, this can be the “incidents” entity or …

… Azure (deprecated) To be able to do queries or mutations towards the GraphQL server, a authorzation token must be added … Client in Puzzel ID - Organisation Settings with a grant type of Client Credentials Add the following Allowed Scopes … need). You can optionally specify which categoryTypes you want to query - by default only DEFAULT category type is …

… These release notes cover the set of patch releases (2025.1.1–2025.1.6) deployed to the AI Hub throughout March. BotStudio … Sharepoint import process. … Release Notes Puzzel AI Hub (2025.1.1-2025.1.6) …

… affect the following areas: Quality evaluations Quality feedback Notifications The name of the evaluator will simply … a dash (-) when the agent is viewing their evaluation or feedback. Notifications will also use a different form of …

… evaluation that you are confident of the scoring options/feedback that you have added, because once submit, scores/feedback cannot be edited or changed. Once the evaluation … session facilitator will be able to see your scores/feedback. When it is time for the session to take place, …

… improving our platform, and we know that customer feedback is pivotal to driving customer experience … of Customer Insight, we have made the process of capturing feedback across channels as easy as possible, with a … Insight to send out surveys via SMS and review customer feedback analytics.   For any queries you can submit a …

… The bot has matched an intent, and also an entity which was set to memory as a variable. The bot will now respond …

… to use?"  Positive Score Question sample: "We're glad you feel that way. What's the main reason for your score?"  Final Question … answer" Custom If none of the templates fit the survey you want to create, the Custom option allows you to build your …

… earlier during spring and applies to both agent and wallboard dashboard. * GDPR Offers/Orders, added a new rule …

… YES  YES  Conditional / follow up messages YES  YES  Type NPS LIMITED  YES  1 Type CSAT NO  YES  2 Type CES NO  YES  3 Type PMF NO  YES  4 Type Custom NO  … YES  Send survey by SMS link YES  YES  Send Survey via 2-way sms YES  YES  Send survey via Email link NO  YES  Send …

… on the evening of 3 February 2026 . From this point onward, legacy sign-in methods will no longer be available to … users Customers with special users, such as Admin Portal Wallboard users, will be granted a temporary grace period … that: This grace period applies only to the specific user types mentioned Legacy sign-in for these users is temporary …

… transition, we are here to guide you every step of the way. What do you need to do? When the migration is complete, … We’ll provide clear instructions to make this process as simple as possible. Puzzel ID: Enhanced Security and Simple … managing campaigns and reports simpler than ever. Future-Readiness: This upgrade sets the stage for even more …