223 results found

… to the Conversation Flow page. Select a node where you want to add an activity. Expand the Activities section. … the bot to synchronize: Enable Webaccess for the queues you want to use from within the bot here: … the IDs in the red circle above, to target the queues you want to fetch information from. It should then be specified …

… to add an interaction  How to edit an interaction  How to design a panel How to define behaviour How to edit a chat …

… kb:manager - this allows a good level of access to manage designated categories, and greater control of sections under … allows a good level of access to manage content within the designated categories and sections kb:agent -  primarily …

… your surveys How to create a survey Survey Templates Survey Designer Survey Elements and Settings Survey Conditional …

… Click on Create Select Build your own template in the editor to open the template editor Copy the content of the JSON file from the URL “ … mandatory fields in this screen, agree to the terms and conditions and click on Purchase Parameter Value Puzzel …

… Puzzel offers various ways to integrate with our Contact Centre Solution. There are six main ways: Web requests Widget API CRM popup Puzzel Agent Web … API Web requests a component named Xml Http Client is designed by Puzzel for retrieving XML or JSON data from, or …

… assigned to your active scorecards. For example, if you've designed scorecards only to evaluate calls (telephony … this option will be available. Alternatively, if you have designed a number of scorecards to cover telephony, email, …

… & FAQs section of our Help Center. This resource is designed to empower you to resolve common issues and provide … We encourage you to explore these resources, which are designed to provide you with the knowledge needed to …

… 2. Click  Imported contacts & filters For instance, you may want to understand when and where the word “complaint” is … the search would return all contacts that include the words hello AND name AND address... When you click to view any … filters around them with this feature - it’s specifically designed to help users quickly search for high-risk …

… The Sequential Rule Processing feature is specifically designed for inbound productivity rules, allowing you to … team, or sending a notification. By chaining rules in this way, you can create dynamic, multi-step processes tailored … in order. Sequential Rule Processing empowers teams to design sophisticated, end-to-end workflows, providing …

… and OpenID Connect (OIDC) Know which Puzzel services you want to access Setting Up an OIDC Client Accessing OIDC … the appropriate user group Choose user type: Person, API, Wallboard, or Chatbot Enter a unique username Important : …

… Puzzel Contact Centre Chat Visitor Front-End API This document describes how to control the behavior of … complex integrations. This document covers the front-end API that is available in the browser when Puzzel’s script … and our application is started. Through the front-end API any external script running on the same web page can: …

… agents, the pause status would only reflect that the Agent was in pause, and not the actual pause reason. From this … and easier navigation. Please see the comparison below. Old design: New design: Bug Fixes & Improvements Fixed some … Agent Assist Knowledgebase panel and in the Admin interface was case sensitive, we have now resolved this so that it is …

… The Survey Designer includes two panes, one for questions and one with … since these would invalidate the survey. Video Tutorial Watch our video tutorial on the Survey Designer's Elements and Settings below:        … Survey …