1868 results found

… codes”), your agents can document what each call/chat/email was about, for statistics reporting purposes and for the … and/or on some of the sub-categories, since you might want to allow agents to select Topics in different … Example: Category = “Product | TV | Samsung” and Topic = “model x” In Raw data we will show more details than today if …

… Log on/Log off/Pause/Return (ContactCentreStatus) We do not create a raw data record when a user is signing in to Puzzel. Such sign-in records are shown in the … . In the Puzzel user interfaces the term ‘Logged on’ sometimes includes agents in Pause. For each time an agent logs …

… 2019 Release. It aims to reduce the number of requests towards the Agent Application. As an example, a company may want to not get any more requests for a specific Post, … which lets the agent choose the type of filter that they want to apply. This looks like this: The types of filters …

… What's chosen is stored in this table. Column name Data type Description category_choice_id bigint  Identifier for … datetime2  Date/timestamp that the data was transferred to RawData ticket_number int  Ticket … channel dte_created_at datetime2  The date/time the channel was created (UTC) dte_updated_at datetime2  The date/time …

… Motivation The Widget API was designed with the following goals in mind: To hide the … contained in message.data. The core will add a message.data.type property to all messages too.   Requests to the Widget … back: { call: 'tab.getOption', args: ['option name'], id: '0123456789' } Result: { name: 'tab.getOption', value: 'option …

… icon on the top right of the Dashboard page:   If you want to add a Widget to the active Dashboard, select Add …   Once you have clicked "Add Widget", you need to select a type of widget:     Each widget type is related to the … are: Traffic - Offered and answered requests per queue per 15 minute period, so far today (similar to what is shown on …

… Background The Widget API was designed according with the following goals in mind: - … in message.data . The core will add a message.data.type property to all messages too. Requests to the Widget … back: { call: 'tab.getOption', args: ['option name'], id: '0123456789' } Result: { name: 'tab.getOption', value: 'option …

… Introduction Puzzel SMS Campaign is a web-based product for the mass sending of text (SMS) messages and is typically used to send SMS messages to thousands or even hundreds of thousands of …

… eueAgentsInPause":"0","visualQueueQueueSize":"0","visualQueueWaitTimeMax":"0"}       RuleMatch   A interaction is … Guid. Can be used to connect which interaction was displayed to the visitor.  If time module is used     … 0 Info regarding visual queue visualQueueWaitTimeMax 0 Info regarding visual queue             …

… events for an agent. Object name: fnc_agent_events_window Type: Table value function Description: Delivers the so … For example you may ask for all events starting on January 1st 2013, and ending January 31st 2013, but limited only to … Some rules: Valid format is HH:MM, all five digits must always be given. @time_to should be greater than @time_from …

… User(s) at the selected time and date so that they are always informed of what they need to do and when. To add a …

… and a list of actions/processes that needs to be executed towards serving the customer or performing a generic task like … 100, "reservedUserId": 123456, "reservedUserWaitTime": 3600}", "type": "mail", "version": “1.0” } Variable Type Description …

… and OpenID Connect (OIDC) Know which Puzzel services you want to access Setting Up an OIDC Client Accessing OIDC … the appropriate user group Choose user type: Person, API, Wallboard, or Chatbot Enter a unique username Important : …

… Deployment status Endpoints PROD Oslo General Availability Q1 2025 GraphQL:  … Azure (deprecated) To be able to do queries or mutations towards the GraphQL server, a authorzation token must be added … Client in Puzzel ID - Organisation Settings with a grant type of Client Credentials Add the following Allowed Scopes …

… An ordinary user (User type = Person ) can have max 8 concurrent written requests (in addition to 1 phone call). A user with User type = Chat bot can have up to 100 concurrent written requests (100 "sub-agents"), and if …