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… on the menu to the left of the screen  Click on “Case types”  In the “Edit case type” page navigate down to the “Time to live” section  Here …

… This article describes how to configure single sign-on (SSO) to Puzzel using Salesforce as an external provider. This … Connect for more information. Step 1 : Create a new SSO Connection in Organisation settings portal Start by creating …

… length of time (Default is set to 8 hours), the system must wait to check for missing PCC requests against applicable … Name option is enabled. Select the queue from the list you want all the scheduled tasks to be assigned to. Copy case …

… and TenantID must be added and mapped to the same ID that was used in the sync client before: if id was given the mapping 12 in the sync client, ObjectID needs … catalog admin if the TenantID (In this case “ puzzel.com ”) was given the mapping 13 in the sync client, TenantID needs …

… Click on Create Select Build your own template in the editor to open the template editor Copy the content of the JSON file from the URL “ … mandatory fields in this screen, agree to the terms and conditions and click on Purchase Parameter Value Puzzel …

… App registrations and click on New registration button     2.  Enter the following three parameters in the Register an … registrations and select the application you just created. 2. Select API permissions and click on Add a permission …

… longer support Connect Desktop Client, effective October 8th, 2024.   The reason for this change relates to security …

… can deliver your call recording files (and belonging XML metadata files) to Puzzel's FTP server so that you can fetch … are encrypted with your public PGP/X.509 key and you want to have the recording files in the Puzzel Archive as … recordings to FTP ', must be turned on by Puzzel if you want us to encrypt files sent to FTP but not encrypt files …

… on your account  For customers that are not familiar with adapting custom scripts, the request to adapt the standard templates will need to be logged with …

… Centre Management" collapsed="collapsed"]  Puzzel WFM   Puzzel Quality Assurance  Customer Insight  Performance Management  Raw data  Text to Speech (TTS)  Voice Bot  Digital Engagement …

… Artificial Intelligence integrations with Puzzel Case Management … guide outlines the steps needed to integrate artificial intelligence providers into Puzzel Case Management.  Step 1 Enable your Artifical Intelligence integration by going to: Settings Integrations …

… of current configurations, or just an empty list. Either way, you should also have the “Add” button displayed on the … if you wish to start using the configuration right away. Step 6 - Grant admin consent As a final step, consider … what resources the app can access. There are a couple of ways to access this section: Return to the Azure AD …