143 results found

… list of contacts to call. These calls are automatically allocated to agents logged on with a profile containing the … yellow state like admin, break, training etc) or log off, always click pause (or log off) when you are in status Wrap-up …

… the double curly brackets, For example “Hello {{Name}}, How was your recent experience with support ticket … fields using the double curly brackets, For example “If you want to the progress of you tickets, please head over to <a … If your DNS record already contains spf.logicalware.com then there is no need to add an additional record …

… Final Reminder Following our announcement from January 28th 2026 , an automated upgrade process has been rolling for … system. Any changes made there will not be reflected towards your KB articles. The legacy infrastructure will be …

… not updated. The initiation event’s start is when the task was created, and it’s end when the agent finished the task. … queue event with start at scheduled time, duration until it was deleted and result=d is created, in addition to the …

… to sign in with Puzzel ID here .    From 03.02.2026 the old way of signing in to the Agent Application with username and …

… already generated queue event with result_code=q. If you want to report total number of requests to a queue, you … the caller orders Callback in queue to the queue he/she was waiting in. However, some customers require that callbacks …

… can be found here , and the new product documentation is available here . 1. General            A. Location  With the … Puzzel Digital Engagement Platform is controlled through roles and authorizations. An authorization can be assigned … In this sense, a role is a grouping of authorizations. Roles can be given to roles hierarchically and a user may …

… timeline. Customer Intelligence Panel:         Ticket list was not being displayed for some of our customers. This has …

… Tags are a great way to label specific Tickets & Queries.To add new Tags, go …