Tags are a great way to label specific Tickets & Queries.To add new Tags, go to Settings -> Ticket Attributes -> Tags.

Simply add a Tag name into the “Name” field and select the add tag icon button to add a new Tag. You can add as many Tags as needed.

Tags are easily added to the Ticket Attributes for a Ticket by selecting appropriate tags from the “Tags” field and selecting “Save” to update the added Tags.

Tags can also be automatically added to Tickets using the New Ticket Rules.

A Filter can be added to Include or Exclude specific Tags in the results.

Tickets can be searched for by the applied Tags from the Tickets page.

Published

27/08/2020 - 09:55

Last updated

09/03/2021 - 13:41
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