324 results found

… system. Any changes made there will not be reflected towards your KB articles. The legacy infrastructure will be …

… , and the new product documentation is available here . 1. General            A. Location  With the possible … takes place inside the European Union (Sweden).   Puzzel Digital Engagement data center facilities in Stockholm and … and thereafter deleted  Chat transcripts are stored for 14 days by default. Retention period is customisable and can …

… revolution. Fintechs are disrupting the market with new ways for people to bank, invest and manage their money. But … about these needs and how the industry is performing in the wake of the Covid-19 pandemic. … Financial Services Smart …

… This section will walk you through the various types of reports available for users of Puzzel QA.  The reports section can be accessed from the main navigation on the Homepage. Hover over the reporting icon to see the menu slide in to the right side of …

… You can hover your mouse over the column headings in the Statistics reports to get an idea of what this …

… click  Export Save the certificate in the Puzzel Office 365 Connector folder in your windows explorer. Also, you …

… or an individual day, using the relevant Exit. The easiest way is to define when it's open and have "Exit used if … Please note that the value in the 'To' field should always be set one minute before the desired To time. This is …

… access, you can edit some of these details. Maximum 500 contacts are listed in a search result. Calendar If you … Directory or another source with a set of fields that they want to synchronise. By setting some fields with web as …

… not updated. The initiation event’s start is when the task was created, and it’s end when the agent finished the task. … queue event with start at scheduled time, duration until it was deleted and result=d is created, in addition to the …

… Each user group (with agents) should have at least one group profile (to be able to log on to answer requests). All user … for a skill already in a profile on this page.  If you want to add a skill to a profile, click + to open the Add … 1 agent is logged on to queue with this profile, we give a warning so that you can decide to do it now, or cancel and …

… the double curly brackets, For example “Hello {{Name}}, How was your recent experience with support ticket … fields using the double curly brackets, For example “If you want to the progress of you tickets, please head over to <a … If your DNS record already contains spf.logicalware.com then there is no need to add an additional record …

… already generated queue event with result_code=q. If you want to report total number of requests to a queue, you … the caller orders Callback in queue to the queue he/she was waiting in. However, some customers require that callbacks …