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… features included in the planned release window of  March 21st to March 27th , 2024. The changes made in this release … issue where, upon default loading, the Rolling Week option was selected in the interface but still displayed all … number in all customer cards. Resolved an issue where a 'v' was inserted when using 'ctrl + v' (paste) for the first …

… Final Reminder Following our announcement from January 28th 2026 , an automated upgrade process has been rolling for … system. Any changes made there will not be reflected towards your KB articles. The legacy infrastructure will be …

… revolution. Fintechs are disrupting the market with new ways for people to bank, invest and manage their money. But … about these needs and how the industry is performing in the wake of the Covid-19 pandemic. … Financial Services Smart …

… information, listed in the following columns:  Survey Name Type Status Last Modified (DD/MM/YYYY) Modified by  Actions … of the following depending on the template from which it was built, for example: CSAT, NPS, CES, PMF or Custom. The … is only applicable to active surveys)   Video Tutorial Watch our video tutorial on how to manage your surveys …

… Application. When using this method, the information is grabbed from a web front-end that can be called using a URL …

… To create a 1-to-1 meeting template: Go to  ACTION & 1-TO-1 Click  Manage 1-to-1 templates   Click the button,  + New …

… for a skill already in a profile on this page.  If you want to add a skill to a profile, click + to open the Add … 1 agent is logged on to queue with this profile, we give a warning so that you can decide to do it now, or cancel and … is changed.   Create new user group profile There are 3 ways to create a user group profile: Add a profile and …

… with the content of original module’s data, which is afterwards immediately activated . for every SharedTime module … of the page Services=>Editor , which is afterwards immediately activated for every XSLT file from the  … with content of original module’s data, which is afterwards immediately activated; for every XSLT file from …

… not updated. The initiation event’s start is when the task was created, and it’s end when the agent finished the task. … to T1b At T1b the request is put into queue, and then at T2 it’s sent to agent First (at T0a), a pre-initiation event … queue event with start at scheduled time, duration until it was deleted and result=d is created, in addition to the …

… already generated queue event with result_code=q. If you want to report total number of requests to a queue, you … the caller orders Callback in queue to the queue he/she was waiting in. However, some customers require that … time if no agents are available at T2) First, the events (type i, m and q) for the ordering of Scheduled callback …