224 results found

… The Chat’s API can be obtained using the EUWA Wrapper Interface, described in a separate article . …

… For users performing lookups from their webpage towards https://chat.intele.com  or https://api.intele.com , …

… Directory or another source with a set of fields that they want to synchronise. By setting some fields with web as …

… revolution. Fintechs are disrupting the market with new ways for people to bank, invest and manage their money. But … about these needs and how the industry is performing in the wake of the Covid-19 pandemic. … Financial Services Smart …

… timeline. Customer Intelligence Panel:         Ticket list was not being displayed for some of our customers. This has …

… single unassigned ticket  Previously this feature would always match based on the 'From:' address of an email.  The … Fixed an intermittent issue where SSO authentication was failing to open a case when it was pushed to an agent using the Puzzel Contact Center …

… Tags are a great way to label specific Tickets & Queries.To add new Tags, go …

… or an individual day, using the relevant Exit. The easiest way is to define when it's open and have "Exit used if … Please note that the value in the 'To' field should always be set one minute before the desired To time. This is …

… for a skill already in a profile on this page.  If you want to add a skill to a profile, click + to open the Add … 1 agent is logged on to queue with this profile, we give a warning so that you can decide to do it now, or cancel and … is changed.   Create new user group profile There are 3 ways to create a user group profile: Add a profile and …