230 results found

… This article provides an overview of changes and additional features included … 24th, 2023.  The changes made in this release concern Puzzel Contact Centre, Puzzel Admin Portal, Puzzel Agent Application, Puzzel Workforce Management  and Puzzel Case …

… This article describes the flows related to creating a 2-way SMS survey where Customer Insight Surveys can be sent to … survey 1. Invoke the SendSurvey method in the consumer API Example code using rest tag and json body:    <assignlocal variable="surveyId" value="2b156ca0-7562-4f2e-b851-e51f0bc27647"/> <!-- Define …

… one several times and locked yourself out as a result, resetting your password will be the solution. To reset your password, you will need to:  Access the Sign In … the administrator has specified an expiry period from the “Set password expiry time for all users” option in the …

… For users performing lookups from their webpage towards https://chat.intele.com  or https://api.intele.com , …           … Discontinuing *.intele.com …

… The Chat’s API can be obtained using the EUWA Wrapper Interface, … comment: string }, device: { isMobile: boolean } }; Methods api.startChat() Similar to clicking the start button. It will open the chat window and show the next view. api.minimize() Minimizes the chat window api.maximize() …

… corner on the Silent Monitoring page. If the agent that you want to monitor is already active in a Puzzel call, you/the … listener will receive a call immediately.  If the agent you want to monitor is not engaged in a Puzzel call, you/the … be called. Please note there is no guarantee the agent you want to monitor will receive and answer any call from Puzzel …

… registration button     2.  Enter the following three parameters in the Register an application window and click …

… section. However, examples are a simple and effective way to provide basic language understanding for nodes …

… revolution. Fintechs are disrupting the market with new ways for people to bank, invest and manage their money. But … and support that meets their individual needs. In October 2021, we conducted a survey of 1,000 UK consumers to find … about these needs and how the industry is performing in the wake of the Covid-19 pandemic. … Financial Services Smart …

… timeline. Customer Intelligence Panel:         Ticket list was not being displayed for some of our customers. This has …

… all eventualities as it is less predictable.  You may also want to check the weeks that have been used as source data …

… single unassigned ticket  Previously this feature would always match based on the 'From:' address of an email.  The … Fixed an intermittent issue where SSO authentication was failing to open a case when it was pushed to an agent using the Puzzel Contact Center …