437 results found

… 1 message. Please note that... If the agent initiates a Two-way SMS from the Send Message modal, this will be a new …

… to track how the selected group is progressing towards the goal in the competition results. Competitions can …

… of Display queue (that contains 1 or more system queues) Total in queue:  Total number of requests currently queued … have not yet reached their Scheduled time. Aka the queue's "waiting room". If you click on a number, the Scheduled … requests view opens, s howing one row per request currently waiting for their Scheduled time . (This column is only …

… Click Save before proceeding to the next tab Go to Bookable hours tab to view recurring bookable hours by selecting the option from the drop down menu. … the dates, hours etc. Go to Configure -> Groups -> Bookable hours -> Select Create a new override option from the …

… are shown.     From here you can change time period if you want something else than Yesterday click arrow down or Show … (agents/queues etc.) to include, columns to include, visual type etc. Click arrow up (at the bottom of the section) or … time period when you select a report is Yesterday . If you want to see the report for Yesterday, simply click View …

… A user with this property ON will in the Filter Dashboards modal see an edit icon next to the owner's name for each … Search section If there are lots of Dashboard and you only want to see some of them, enter parts of a Dashboard name or … again. The main goal of the Favorites section is to offer a way to create a custom list of items to make visible or not …

… and end time of a workday, whether weekends should be bookable, and which week should be displayed as the default … Resources Managing Booking Resources To edit or add bookable resources, go to Booking Resources under Booking in … For conference/seminar bookings , specify the number of bookable slots. Fields like Name, Location, Notes, and …

… interrupted by incoming calls/requests, there are different ways to do this. Before you conclude what is the best … e.g. " Outbound mode" containing only Phone.If an agent wants to make several outgoing calls without being … time is included in Time in pause . Report Time per pause type shows per agent the Time logged on incl pause, Time …

… making quality test-calls and headset button-gestures. Be aware that we have a known bug that disconnects ongoing softphone calls if the application is refreshed (a warning is given). This is being looked into, and the goal … Made Call history and Call Details widget optionally always show information for the latest call Made iFrame widget …

… cases where a user chooses to leave or transfer (e.g. “I want to speak to an agent”). Flow nodes : Represent entry … cost and automation rate. Number of conversations – Total in the selected timeframe. Number of intents – Total … Visits The Node visits section shows how often each node was triggered during the selected period: Add nodes using …

… currently on all websites connected to the account Visitors waiting for dialog The number of visitors that are in queue waiting to interact with an agent Active dialogs The number … Yesterday, 7 days, and 30 days. It gives you a glance of total number of dialogs you have had with visitors, total …

… Incoming trunk otrk ICE_IC,PCC19780 Outgoing trunk an 91196660 A-number bn 4790230170 B-number dur 221,34 Duration in seconds country OutboundNorwayNorway MobileAgent Connect Unique ratesheet identifyer … VOICE_INCOMING_Agent Puzzel Product Code for traffic type reg     ref_code PCC19780 Solution ID gw_code …

… Portal. Unique within same customer key. Needed only if you want another id than the auto-generated user_id shown as … For agents that handle written requests, there will always be one “normal” agent_id (the ‘main’ agent) and one or … Int The agent_id for the main agent. See also above. unblockable_role tinyint For a Group number (aka “unblockable …

… in different queues) are entered in seconds. If you want to define SLA Overflow for a queue (aka “delayed use of … have access to delete system queues. Usually, you do not want to delete a system queue, but if you or a colleague … is shown to the right on each queue row: Since we do not want users to delete a queue that is in use, we will tell …