224 results found

… for a skill already in a profile on this page.  If you want to add a skill to a profile, click + to open the Add … 1 agent is logged on to queue with this profile, we give a warning so that you can decide to do it now, or cancel and … is changed.   Create new user group profile There are 3 ways to create a user group profile: Add a profile and …

… This article provides an overview of changes and additional features in the release implemented on the … 2022 . The changes made in this release concern  Puzzel Contact Centre only.  Puzzel Contact Centre We are changing … agent accepts chat Default OFF (until a welcome message is added). Up until now the automatic welcome message is not …

… with the content of original module’s data, which is afterwards immediately activated . for every SharedTime module … of the page Services=>Editor , which is afterwards immediately activated for every XSLT file from the  … with content of original module’s data, which is afterwards immediately activated; for every XSLT file from …

… corner on the Silent Monitoring page. If the agent that you want to monitor is already active in a Puzzel call, you/the … listener will receive a call immediately.  If the agent you want to monitor is not engaged in a Puzzel call, you/the … be called. Please note there is no guarantee the agent you want to monitor will receive and answer any call from Puzzel …

… Agent Assist Social Messaging Platform Knowledgebase ChatAPI Note that some of these features require a customised … in displaying historical interactions and the contact card was not able to display contact details correctly. Contact … platform now handles this unexpected behaviour in a better way by ensuring only one request is sent to the queue. …

… (new).     Following is the description of two different ways to test and configure Puzzel Contact Centre Chat. … to test on Puzzels demo page which is the quickest way and instruction 2 is the same instruction set, including …      Test Chat (New) on Puzzel demo page The fastest way to test Chat (New) is to create a Configuration, an …