261 results found

… duration. Each record consists details about when the case was opened and closed, case type associated with it, the queue it was in, the closure and outcome of a case.   You can also … information about the case including the opportunity that was identified, solution presented and the outcome of the …

… as relating overage, minutes of usage, and late charges to “fees.” … Verint Speech Analytics …

… the articles Publish/unpublish the articles Gather feedback on the articles Deliver news Deliver announcements …

… at the top right 5. Write the word "Bearer" (Without ""), add a space and then the access token string, like this:     …

… by topic  Below you can also see a bar graph on Coach and Feedback sessions over time … Puzzel QA, quality analysis, …

… Puzzel Contact Center Queue Prioritisation Based on user feedback, we have decided to roll back the recent change to …

… to facilitate the session - scoring calibrated results, adding feedback and marking the participants' register. If the …

… the account, that could be quite important if you’re using 2-factor authentication. The user's email address, which is … "Setup". You can refer to this page for more details on the 2FA   … Puzzel ID, Puzzel ID account settings, configuring …

… the double curly brackets, For example “Hello {{Name}}, How was your recent experience with support ticket … that are used when triggering a survey. Email Body: Type your email body content here, the content will be added … instead, add the following as a .TXT record: v=spf1 ip4:212.89.52.11/32 ip4:212.89.52.12/32 -all   If you already …

… that have been completed and add any session notes and /or feedback for participants in preparation for the session. …

… This is done on page Services - Dialler under Agent feedback . If a Dialler campaign queue uses a category …

… needs.  Research shows that 66% of customers are left feeling like a number 1 . Creating meaningful and positive …

… surprising that contact centre workers are understandably feeling the strain. This report does not make for easy …