443 results found

… environment. Contacts can be retrieved from the Active Directory, while calendars can be retrieved from different sources. Currently, the following are supported: … Puzzel Catalog Sync and can be used by organizations that want to make their data available to internal or external …

… for the widget. It contains the icon for the Social media source (Facebook or Twitter), as well as the channel public or private level. Additionally, it may contain two or more buttons. It looks … represented by an arrow. The reply section also contains additional features: Predefined replies icon -  administrators …

… called Chat (new).     Following is the description of two different ways to test and configure Puzzel Contact Centre Chat. … to test on Puzzels demo page which is the quickest way and instruction 2 is the same instruction set, including …

… , Outbound , and SMS — clearly summarized for easy understanding and bookkeeping. Cleaner format : No clutter. Just the … The last date of the Invoice period Unit price This will always show 0, as there is no unit price for the total Period … SMS - External platforms SMS sent via the Puzzel SMS Gateway API from a Customers business platforms. Others: …

… The limitation of forwarding an email to another email channel within the Puzzel … the case. By having everything in one ticket, it becomes simpler and more streamlined for agents to trace back …

… saw almost everything in-store go online. It gave rise to a digital economy only talked about at industry conferences … What is clear is this uncertain period has paved the way for newer, faster and bolder innovation– and retailers … profits in the long-term. The research and market trends discussed in this guide reveal a clear requirement from …

… the original volume. Changing the Daily volume will simply distribute the volume over the model in the graph. … How to …

… 2. Click  Imported contacts & filters For instance, you may want to understand when and where the word “complaint” is … Phrase  search in the drop-down and simply type in what you want to find within the imported conversations (key word or …

… of a pre-recorded message in an IVR. It is a powerful way to add a human touch to your communication approach which is so natural and indistinguishable from the recordings of real people. Not only … does TTS help communicate to customers in a personalised way, but it also makes the conversation more human and …

… … Release Notes Puzzel Case Management January 26th 2026 …

… Puzzel Case Management/Puzzel Customer Insight with Amazon Simple Email Service (SES), ensuring your emails … If you would prefer to use your own email service for sending email, please follow our SMTP setup guide  instead.  … to be configured to send emails through the Amazon SES gateway, ensuring that emails are sent securely and reliably. …

… until the caller hangs up. Then a new session when Puzzel calls an agent and the one that ordered CiQ. When events for … in dte_updated. It is possible to configure that Puzzel calls the one that ordered callback first, and then call an … events will arrive in the db later, that is, after the calls are done:   Delete Callback request from Queue If a …

… our Community or simply submit  a support request. Please feel free to give us feedback and suggestions for improvement. If you miss …

… To edit a calibration session, you will need to: 1. Go to  … session in question. 4. On the dropdown bar, click  Edit  to enter into the session in edit mode. The option to edit key details of a Calibration …

… To start the process of adding a new Source for the Social Messaging solution, simply press the button. This will show the dialog for adding a new Source: Please note that, effective from Aril …