New Traffic Invoice 2H-2025

Puzzel are committed to making your business operations smoother, clearer, and more efficient. That’s why we’re excited to introduce a brand-new Traffic Invoice experience — designed with our customers in mind.

Starting soon, you will receive a streamlined traffic invoice that focuses on what really matters for your accounting team:

• Fewer product lines: You’ll see key traffic products like Inbound, Outbound, and SMS — clearly summarized for easy understanding and bookkeeping.

• Cleaner format: No clutter. Just the essential figures you need to process payments with confidence and speed.

Dive Deeper into the Details in the Invoice Portal

While the invoice is simplified, we know you still need the full picture. That’s where our new Invoice Portal comes in.

• Full breakdowns of traffic usage by solution, channel, and destination

• Time-based trends and visual analytics

• Filtering options to customize your view

• Export functionality for internal reporting or audits

  Read more about the Invoice Portal here, and learn how you can get access.

New Traffic Invoice details

Below you'll find an example of Puzzel Traffic Invoice that will be issued to our customers from July 2025. Click on the PIcture to enlarge. 

Your invoice will only contain products that have had transactions in the invoice period. Each line only state the invoiced amount. All other details is found on the Invoice Portal.  

Here is a short explaination of each Column on the Invoice (Product Name last):

Quantity

This will most often be 1, as all traffic details for a Product Name is aggregated per solution. 

If you have multiple solutions consuming traffic with the same Product Name, the quantity will be equal to the number of solutions that has consumed that traffic. 

Quantity on this level does NOT refer to calls, minutes, SMS or transactions. 

Start Date

The first date of the Invoice period

End Date

The last date of the Invoice period

Unit price

This will always show 0, as there is no unit price for the total

Period

Typically this is 1 as the invoice is issued monthly

Amount

The payable amount  for the Product within the Invoice period.

Tax Amount

The VAT calculated from the Invoice Amount.

 Product Name

The most common:

• Inbound

  Inbound calls and minutes.

• Outbound

  Outbound calls and minutes.

• SMS - Internal Platforms

  SMS sent from Puzzels own platforms and applications, like Puzzel Contact Center and the Agent Application.

• SMS - External platforms

  SMS sent via the Puzzel SMS Gateway API from a Customers business platforms.

Others:

• Operator - Interconnect special 18x

  Traffic for Norwegian Number Information Services.

• Operator - Interconnect special

  Traffic to/from an Operator where Puzzel has an Interconnect agreement. As a customer this will never be visible on your invoice.

• Operator - Interconnect

  Traffic to/from an Operator where Puzzel has an Interconnect agreement. As a customer this will never be visible on your invoice.   

• Transactions - ID and verification

  Transactions for eID services in the Nordics.

• SMS - Voting

  SMS from Puzzel Event Platform for Voting on radio and television.

• SMS - Sales Intelligence

  SMS Traffic to/from Puzzel Sales Intelligence platform.

• SMS - Legacy

  SMS Traffic from Puzzel older portfolio of SMS Services like Campaign, Collect, Inbox, Messenger and SMS Survey. All services are at end-of-life and in process of termination. 

• SMS - Premium

  Premium SMS. Only applicable to Norwegian Customers. 

• Toolbox - Number lookup

  API lookup of callers number against a number information database for detailed subscriber information like name, address and ZIP code. Only applicable for Scandinavian Customers. 

• Toolbox - Position

  GSM Positioning - returns cordinates and other details about the caller's current location. Only applicable to Norwegian Customers. 

• SMS - MO Strex

  Inbound SMS to Norwegian Short Codes provided by Strex.