261 results found

… This chapter explains how to do that. Configuration for the different mail systems are separate and are called providers. How to configure the different providers are explained below. At any point it is … The profile that is currently selected is the one being edited. All the different profiles will be run by the sync …

… and its security. As such, we will introduce Dustin Norway AS as new sub processor for off-site backups for Puzzel’s private cloud in Norway. Dustin will not replace any existing sub-processor. The … will come into effect on 2024-11-05. For any questions, feel free to reach out to privacy@puzzel.com . Change to the …

… Gateway. Bot Gateway will reach End of Life on June 30th, 2026. The Puzzel Communication Hub, already in use by most … of Life … End of Life Announcement: Bot Gateway – June 30 2026 …

… Refer to https://auth.puzzel.com/swagger/ui/index#!/Authenticate/Authenticate_LogIn for the swagger documentation.  Response Body { "accessToken": … "vipScore": 0, "reservedUserId": 123456, "reservedUserWaitTime": 0, "category": "string", "description": "string", …

… The best way to determine whether callers should be able to access …

… queue and in what order) Verify General settings and Agent feedback parameters Start the Campaign by setting Campaign … this call will not be shown correctly in statistics. If you want to remove a contact from the active list, choose …

… check status updates. Email support interactions can often feel disorganised for customers,  who have communication …

… can be saved to a dashboard tab It is possible to have 2 dashboard tabs There are 4 buttons on the upper right of …

… can provide information relating to their case in this text box. There are multiple format options available to them (see … drive. (Supported file types are: JPEG, GIF, JPG, PNG, CSV, XLS, PDF and TIFF)   The forms are dynamic, meaning the …

… and the specific problems they’re designed to solve. Your feedback is invaluable to us. During this Beta phase, we …

… duration. Each record consists details about when the case was opened and closed, case type associated with it, the queue it was in, the closure and outcome of a case.   You can also … information about the case including the opportunity that was identified, solution presented and the outcome of the …

… as relating overage, minutes of usage, and late charges to “fees.” … Verint Speech Analytics …

… the articles Publish/unpublish the articles Gather feedback on the articles Deliver news Deliver announcements …

… by topic  Below you can also see a bar graph on Coach and Feedback sessions over time … Puzzel QA, quality analysis, …

… at the top right 5. Write the word "Bearer" (Without ""), add a space and then the access token string, like this:     …