268 results found

… dropdown menus. Documentation: Assets Management User Guide 2. Custom Font Support Align Chat Typography with Your Brand … Bespoke Logic with JavaScript The Custom condition type enables the use of JavaScript to control chat behavior … … Release Notes Puzzel Contact Centre Chat (New) January 21st 2026 …

… sum(case when result_code <> 'd' then 1 else 0 end) TotalCalls, sum(case when result_code = 'h' then 1 else 0 …

… Puzzel Support for assistance. If the time module you want to edit is being modified by Puzzel, you will not be able to … contact Puzzel Support. Modifying a time module: If you want to make changes to a time module, click on the modules …

… environment. Contacts can be retrieved from the Active Directory, while calendars can be retrieved from different … updates are requested for by the Sync Client. It is always recommended that large organisations with a lot of … AD. Application GUID: The GUID of the application that was configured in Azure AD. This can be found upon clicking …

… In table agent_events we have  agent login (i)/ logoff (o)/ pause (p)/ return from pause (r) events with no duration conversation events with duration … into two: one Conversation event one Wrap-up event (event_type=w)* For the (ready) time between Conversation events we …

… That’s why we’re excited to introduce a brand-new Traffic Invoice experience — designed with our customers in mind. Starting soon, you will receive a streamlined traffic invoice that focuses on what really matters for your … confidence and speed.   Dive Deeper into the Details in the Invoice Portal While the invoice is simplified, we know you …

… additional features planned for a release on May 27th/28th, 2025. The changes made in this release concern Puzzel … becomes 'personal' In the release notes for May 13th/14th 2025 we announced that each Reports subscription got an Owner.  From May 28th 2025, ordinary users will only see their own Report …

… events for an agent. Object name: fnc_agent_events_window Type: Table value function Description: Delivers the so … you may ask for all events starting on January 1st 2013, and ending January 31st 2013, but limited only to those … Some rules: Valid format is HH:MM, all five digits must always be given. @time_to should be greater than @time_from …

… and a list of actions/processes that needs to be executed towards serving the customer or performing a generic task like … 100, "reservedUserId": 123456, "reservedUserWaitTime": 3600}", "type": "mail", "version": “1.0” } Variable Type Description …

… This article provides an overview of changes and additional features included in the planned release window of … a customised set-up before they can be activated. In addition, some features may have a set-up and/or monthly cost … please note your Account Manager will reach out to discuss a migration plan. Key features Integrated into …

… cost element associated to it. Admin Portal Transfer social media requests Until now, an agent has not been able to transfer a social media request to another agent or queue after he/she …

… it will be automatically created.   Suspend / Delete / Edit - User Settings and Customization   Please note, with … will be initially applied. An admin user can consider editing the user profile in the Puzzel Case Management … user's preferences and access rights. This can include adding a user signature, assigning teams, adjusting the user's …

… system itself (e.g. channel addresses or system forwarding addresses). Outbound emails to these system-owned addresses will be silently prevented A warning message will be shown in the UI to alert the agent … API responses now include category_choice_pages to indicate total pagination count for selectable categories … Release …

… error messages in case of third-party API failures. General Facebook posts from new interface results in double requests … and "edit" events at the same time from users with the new Facebook interface enabled, this causes 2 requests to be … is sent to the queue. Handling of “hide” events from Facebook Facebook allows posts to be hidden, such action by …

… (if nested) dte_created_at datetime2 The date the field was first populated (UTC) dte_updated_at datetime2 The date … datetime2 Date/timestamp that the data was transferred to RawData  * Increased from nvarchar(500) … to table  cm_activity_types ticket_activity_type nvarchar(200) Description of the ticket_activity_id …