97 results found

… and “Group” (Entra ID group). So, as an example, if you want a rule to execute when a new user is created you would … are added belonging to AD different groups. Due to the way Entra ID provisioning works, users are first created … SCIM attributes, please refer to RFC7643 Section 4 . If you want to make rule that depends on a users group membership …

… type  The status of the survey  The date that the survey was sent  The date the user responded  The user’s contact …

… should now see a page showing if the provisioning operation was successful or not. If any error occured, there are error … and groups to the Puzzel ID application Typically you don’t want all the users / groups in your Entra ID directory to …

… client click the “Edit” icon on the row of the client you want to edit. You will now be able to edit all editable … click the “Delete” icon on the row of the client you want to delete. You will now get a confirmation pop-up window where you have to type the words “DELETE” to confirm the deletion.     …

… (aka ‘guest service’). Such users will be given deleted=’1’ since it’s not belonging to this customer   Column Name Datatype Description agent_id int A unique number identifying … Portal. Unique within same customer key. Needed only if you want another id than the auto-generated user_id shown as …

… Numbers (NGNs) then you should repoint your NGNs away from the primary DDIs to the secondary DDIs via the NGN … send a request to your NGN provider to repoint the NGNs away from the primary DDIs to the secondary DDIs. If …

… (1), Busy(1), Busy (2) or Connected (1). If several chats wait in queue and an agent who can handle e.g. 3 chats … for the logged on agent whose Puzzel agent application was unavailable will have result_code=c.   Who ended the … (e.g. if the chatter does not answer), the agent will get a warning, and if agent still ends the chat, the Initiation …

… If you have a Puzzel solution with requests using media type email (used for "real" email, e-tasks (any written … Queue, and Conversation events, but if the email request was deleted from queue before it was allocated to agent there will be no conversation event. …

… Exclusion Conditions (optional): Define rules to remove unwanted sections (e.g., footers, disclaimers). Click Convert …

… product sheet here: This product is only available in Norway … Numbers and connectivity …

… Language. Bug Fixes Fixes in Agent Portal Fixed Shift Swap shift times to display agent time zone instead of UTC … or the time period for which the agent belonged to a team was overlooked. This will now enable us to display the right … selected, slicing shifts that overlap the time boundaries. Previously the boundaries selected the “start time” …

… In table agent_events we have  agent login (i)/ logoff (o)/ pause (p)/ return from pause (r) events with no duration conversation events with duration … into two: one Conversation event one Wrap-up event (event_type=w)* For the (ready) time between Conversation events we …

… features included in the planned release window of  Oct 29th and 30th, 2024. The changes made in this release concern  Puzzel … Portal (in the upper left corner), and on page Real-time - Wallboard if you use the Puzzel logo instead of your own …