Puzzel ID is a powerful identity and access management solution for Puzzel applications, aiming to substitute existing Puzzel sign-in during 2025. To this effect, Puzzel is opening a Puzzel ID Adoption Window, effective from the 8th of April until June 30th.
Announcements
A piece of information to our customers that has happened or about to happen.
With the exciting roll out of Puzzel ID offering a new and improved way to access your Puzzel applications, we have decided to decommission Auth0, a third-party service currently used by Puzzel to facilitate Single Sign-On for some of our customers. The End-of-Life date for using Auth0 services with Puzzel applications is June 30th, 2025.
At Puzzel, we are committed to empowering our customers with the most advanced and user-friendly self-service tools, designed to meet the evolving needs of modern, competitive contact centers.
Puzzel is dedicated to continuously improving our platform and its security. As such, we will introduce Dustin Norway AS as new sub processor for off-site backups for Puzzel’s private cloud in Norway. Dustin will not replace any existing sub-processor. The purpose of the change is to improve the availability and integrity of backups at a disaster event.
Puzzel is dedicated to continuously improving our platform, and we know that customer feedback is pivotal to driving customer experience strategies.
For users performing lookups from their webpage towards
Puzzel is announcing we will not longer support Connect Desktop Client, effective October 8th, 2024.
In February 2024, we informed you about a temporary transition to a weekly maintenance schedule. After observing the benefits of a more frequent maintenance schedule, we've decided to continue with our weekly maintenance schedule on a permanent basis starting from August.
As part of our ongoing commitment to delivering the highest level of service, we are excited to inform you of an upcoming change to our maintenance schedule.
This announcement is relevant to the IT teams of partners and customers that have individually developed widgets and customisations within Puzzel. For example, integrated external or embedded content like e-Tasks, e-mails, or CRM Pops.