75 results found

… "maxOneRequestForPreferredAgent": true, "preferredAgentWaitTimeSeconds": 0, "reservedAgentWaitTimeSeconds": 0, "vipScore": 0, "agentId": 0, …

… settings Understand the basic concepts of OAuth 2.0 and OpenID Connect (OIDC) Know which Puzzel services you want to access Setting Up an OIDC Client Accessing OIDC … the appropriate user group Choose user type: Person, API, Wallboard, or Chatbot Enter a unique username Important : …

… Go to Apps -> App Manager and edit the application you want to place the phone capability in. For example : Service …

… (very short calls, aggressive redials, frequent number swapping). Risky patterns reduce number reputation and … immediately tells them why they should answer or call back. 2) A field ‑ tested strategy that works—no Siri required A) Be consistent and recognizable Always present a visible CLI/ANI (never “No Caller ID”). Use a …

… at the top right 5. Write the word "Bearer" (Without ""), add a space and then the access token string, like this:     …

… topics  tab By following the navigation prompt, you'll be directed to the following screen:  The system includes a …

… can be saved to a dashboard tab It is possible to have 2 dashboard tabs There are 4 buttons on the upper right of …

… addresses?" collapsed="collapsed"] There are four user types: Person, Wallboard, API and BOT users. All ordinary (Person) users … should be given User type API/Chat bot (no email needed). Wallboard users will need an email as Puzzel ID to be able …

… End of Life, we have created this pre-recorded training.  Watch the training on Puzzel Academy's Vimeo page: Customer …

… 1 message. Please note that... If the agent initiates a Two-way SMS from the Send Message modal, this will be a new …