81 results found

… "maxOneRequestForPreferredAgent": true, "preferredAgentWaitTimeSeconds": 0, "reservedAgentWaitTimeSeconds": 0, "vipScore": 0, "agentId": 0, …

… and OpenID Connect (OIDC) Know which Puzzel services you want to access Setting Up an OIDC Client Accessing OIDC … name for your client (this is not the client ID) Grant type : Choose the appropriate OAuth grant type, for APIs … the appropriate user group Choose user type: Person, API, Wallboard, or Chatbot Enter a unique username Important : …

… Go to Apps -> App Manager and edit the application you want to place the phone capability in. For example : Service …

… (very short calls, aggressive redials, frequent number swapping). Risky patterns reduce number reputation and … works—no Siri required A) Be consistent and recognizable Always present a visible CLI/ANI (never “No Caller ID”). Use a …

… "1.0" \ }' 'https://auth.puzzel.com/api/Authenticate/LogIn' Request URL https://auth.puzzel.com/api/Authenticate/LogIn Refer to … auth.puzzel.com/swagger/ui/index#!/Authenticate/Authenticate_LogIn for the swagger documentation.  Response Body { …

… which you need to modify Enter the new value, which you want to associate with the key Click on the Save Changes …

… Before you can set up two-factor authentication on your … on an authenticator app and download it on your device. Puzzel ID accounts are compatible with a range of … and insert it before clicking “Validate”. Success! You have added an authenticator app as a two-factor authentication …

…   https://developer.puzzel.com/ https://auth.puzzel.com/swagger/ui/index#/   Below is a step by step on how to … an API-call:   1. Navigate to  https://auth.puzzel.com/swagger/ui/index#/  and open the /api/Authenticate/LogIn tab …

… End of Life, we have created this pre-recorded training.  Watch the training on Puzzel Academy's Vimeo page: Customer …

… Users have the option to create a case by clicking on the “Create a new case” button. At the centre of the screen if they haven’t … menu with available forms (configured in Puzzel Case Management) that users can choose from depending on their …

… duration. Each record consists details about when the case was opened and closed, case type associated with it, the queue it was in, the closure and outcome of a case.   You can also … information about the case including the opportunity that was identified, solution presented and the outcome of the …

… If the agent, while connected to a caller, sends an SMS or an Email to the caller (or to any number/email … Please note that... If the agent initiates a Two-way SMS from the Send Message modal, this will be a new request with media type "Social media", where all the SMS sent will be shown in the Content tab for this request. …