76 results found

… "maxOneRequestForPreferredAgent": true, "preferredAgentWaitTimeSeconds": 0, "reservedAgentWaitTimeSeconds": 0, "vipScore": 0, "agentId": 0, …

… and OpenID Connect (OIDC) Know which Puzzel services you want to access Setting Up an OIDC Client Accessing OIDC … Select Private Key JWT when adding a secret Provide a base64 encoded X.509 certificate or JSON Web Key formatted RSA/EC … the appropriate user group Choose user type: Person, API, Wallboard, or Chatbot Enter a unique username Important : …

… Go to Apps -> App Manager and edit the application you want to place the phone capability in. For example : Service …

… (very short calls, aggressive redials, frequent number swapping). Risky patterns reduce number reputation and … works—no Siri required A) Be consistent and recognizable Always present a visible CLI/ANI (never “No Caller ID”). Use a …

… The best way to determine whether callers should be able to access …

… which you need to modify Enter the new value, which you want to associate with the key Click on the Save Changes …

… Traffic Invoices, which will be introduced from December 2023, you can review this Puzzel help article .  … New …

… When you have accessed the Puzzel application, you can view and/or configure your … The user's email address, which is identical to the Puzzel ID and is also non-editable. The user's Puzzel ID, … zone can be adjusted from the drop down menu. Preferred Language - here the preferred language can be set …

… duration. Each record consists details about when the case was opened and closed, case type associated with it, the queue it was in, the closure and outcome of a case.   You can also … information about the case including the opportunity that was identified, solution presented and the outcome of the …

… a PCC user account to our API Pages:   https://developer.puzzel.com/ https://auth.puzzel.com/swagger/ui/index#/   Below is a step by step on … to execute an API-call:   1. Navigate to  https://auth.puzzel.com/swagger/ui/index#/  and open the …

… "xxxxx", "sessionId": "YourSessionID", "expiryDate": "2022-08-31T23:14:25.98" }, "languageCode": "SE", … Refer to https://auth.puzzel.com/swagger/ui/index#!/Authenticate/Authenticate_GetAccessToken … { "result": [ { "id": 0, "description": "string", "waitTimeMaxSeconds": 0, "waitTimeAverageSeconds": 0, …