184 results found

…  - The system enables you to prompt up to three different types of feedback for calibration participant feedback. However, If you only wish to prompt one or two types of feedback (rather than all three options), simply … will still be visible in reports). If all three feedback types remain Active (and the default options haven't been …

… to configure your accounts security settings in various ways. Below you will find a list of redirects to relevant …

… "maxOneRequestForPreferredAgent": true, "preferredAgentWaitTimeSeconds": 0, "reservedAgentWaitTimeSeconds": 0, "vipScore": 0, "agentId": 0, …

… (some hooks like the “pzlOnBefore…”-hooks can act as middleware in more advanced scenarios) Get information Information … when a visitor starts a chat) These are the API-functions always available (exposed by “pzl_loader.js”): … } The property chainId determines in which chain to move forward one step. For interaction chains triggered/started by a …

… and OpenID Connect (OIDC) Know which Puzzel services you want to access Setting Up an OIDC Client Accessing OIDC … the appropriate user group Choose user type: Person, API, Wallboard, or Chatbot Enter a unique username Important : …

… settings   Click the  labels  tab From here, there are four types of scorecard/reporting labels that you can configure. Line item categories; Contact types; Contact channels; and, Evaluation modes. (1) Line … To reactivate, simply click the Inactive status pill. (2) Contact types Clicking the info icon reveals more …

… drop-down include anyone with access to EvaluAgent. In this way, you can set up meetings for managers as well as agents. …

… Go to Apps -> App Manager and edit the application you want to place the phone capability in. For example : Service …

… level "Trainer" or higher. Queries labelled here will always be added to the training data. By default, the queries … speak or type. Real users: Ask questions in unexpected ways Use slang, typos, or product-specific language May … useful if: You’ve migrated from another platform You want to repurpose past support interactions for better …

… This article describes the flows related to creating a 2-way SMS survey where Customer Insight Surveys can be sent to … This document describes the functionality and flow of a 2-way SMS survey . The pre-requisites are to have: SMS service …   ],   "identifier": "$(e164_phone_number)",   "identifierType": "Phone",   "channel": "SMS",   "content": "On a scale …

… (very short calls, aggressive redials, frequent number swapping). Risky patterns reduce number reputation and … works—no Siri required A) Be consistent and recognizable Always present a visible CLI/ANI (never “No Caller ID”). Use a …