75 results found

… which you need to modify Enter the new value, which you want to associate with the key Click on the Save Changes …

… topics  tab By following the navigation prompt, you'll be directed to the following screen:  The system includes a …

… at the top right 5. Write the word "Bearer" (Without ""), add a space and then the access token string, like this:     …

… can be saved to a dashboard tab It is possible to have 2 dashboard tabs There are 4 buttons on the upper right of …

… addresses?" collapsed="collapsed"] There are four user types: Person, Wallboard, API and BOT users. All ordinary (Person) users … should be given User type API/Chat bot (no email needed). Wallboard users will need an email as Puzzel ID to be able …

… End of Life, we have created this pre-recorded training.  Watch the training on Puzzel Academy's Vimeo page: Customer …

… 1 message. Please note that... If the agent initiates a Two-way SMS from the Send Message modal, this will be a new …

… on icon Enter a logical name for the group and select Group type, time Zone, Starting or welcome message and sign off or …

… some call recordings be flagged as " Restricted "? If you want to record all calls, you should inform callers about it … you do not allow the caller to deny recording), but you want or need to get the caller’s acceptance to listen to … Portal's Archive) after the recording is done. There are 3 ways to set the sensitive flag on a call recording.  An …

… (very short calls, aggressive redials, frequent number swapping). Risky patterns reduce number reputation and … works—no Siri required A) Be consistent and recognizable Always present a visible CLI/ANI (never “No Caller ID”). Use a …

… scheduled & actual activity template codes match You might want the schedule to be specific about what the agent is … but the new page has 1 second granularity). You may want to stick to making authorisations on the existing … of the screen. Agent filtering The new agent filtering that was introduced on the Scheduling>Month page is on the …

… Select the category/section in the left panel you want the article to be in (since an article must belong to a … current date and time is selected Select the language you want ot create the article in from the drop down menu Click … Expiry Date for the specific article.    Tags can be of two types:  NLU tags [ auto generated based on the title and …