261 results found

… The Survey Designer empowers you to create different survey types quickly and easily, schedule them across channels and … at the click of a button. As a contact centre leader, you want flexible and efficient ways to gather feedback from customers when they've had an …

… The Survey Designer empowers you to create different survey types quickly and easily, schedule them across channels and … at the click of a button. As a contact centre leader, you want flexible and efficient ways to gather feedback from customers when they've had an …

… morning of 1st December 2021. These are categorised as additional features, improvements to existing and bug fixes. Puzzel WFM Additional Features Planner Portal Agent Preferred Shift Start … the proportion of agents that will be scheduled according to their preferences. To use this feature, you must …

… of improvements  The results?  Increased QA productivity by 285%, with 10x more feedback delivered and customer …

… New 1-to-1   By following the navigation prompt, you'll be directed to.... The meeting set-up screen   Participant If … drop-down include anyone with access to EvaluAgent. In this way, you can set up meetings for managers as well as agents. … This is optional, but you may choose to add some additional information here to elaborate on the selected topic …

… agent transfers the call to another queue, the new agent answering will be presented the Enquiry Registration …

… editor will be selected. Click on the drop-down menu of the Type attribute and select Rich Text. You will now be able to … the agent application interface, from where the suggestion was sent. You can create other language articles for the …

… asked to provide a name for the alert and select an event type. At present, there are six available options: Evaluation score : Alerts of this type will ask you to set an evaluation score number, and … be invalid and you won't be able to continue the process. (2) Agent Viewed Evaluation:  For an  agent viewed …

… - required property required/optional description type required The type of rich content. Should be set to … will be interleaved creating unpredictable results. Warning: This should not be used to set initial values for … 'id1', value: 'value1' }, { type: 'button', label: 'Choice 2', id: 'id2', value: 'value2' } ] } Sticky example Simple …

… can be filtered by user or group as well as by resource type to which assignments exist. It is possible to expand …

… relating to the session Take a register of attendance Add additional participants prior to the session starting … select the calibrated score View any and all feedback that was added by the invitees and edit the feedback to generate … Performance Report In the case where the session was focused on a previously completed evaluation, you will …

… report has 5 tabs: Productivity Scoring Queries Reviews Feedback & 1-to-1s Productivity Based on evaluations … of evaluators Published Total reviews Percentage of edited Feedback & 1-to-1s Based on feedback and coaching sessions published during this period, …

… "maxOneRequestForPreferredAgent": true, "preferredAgentWaitTimeSeconds": 0, "reservedAgentWaitTimeSeconds": 0, "vipScore": 0, "agentId": 0, …

… whereas Live share allows the agent to initiate a video feed and have a humanised conversation with the customer, in … to sharing the screen. There is no need to download any software to use this feature. Initiating a Live Share session … screen appears on the your screen. You will then be able to walk the customer through filling out a form or selecting a …