171 results found

… to see a list of all active customers. Click on the edit button against teh customer to view his/her details.  First tab displays customer details which can be modified and saved.  Second tab will show Tickets, where agent …

… in a specific queue The bot stops the workflow and waits for context for a set time The bot stops the workflow and waits for the user to input context which will be assigned … workflows depending on date settings Sets case type Waits for a defined amount of seconds Enables or disables …

… facilitator. Each meeting can be actioned in one of three ways:  View ,  Start  or  Delete. As the meeting … facilitator selected  participant preview  when the meeting was set up, then a  View  option will appear enabling you to … as the focus of the meeting. If  participant preview  was not selected when the meeting was set-up, then, as the …

… a call. You can change your status to Ready whenever you want. Busy If your phone gives out a busy tone (you are on … connected to a caller and you need a break after this call, wait until the call has ended and you're in status Wrap-up, … requests (chat, e-mail/task, and social) in the same was as for calls, you can receive them based on your …

… More automated ways to get closer to your customers - Call Flow Tool …     The Call Flow Tool (CFT) now offers more automated ways to get closer to your customers with the addition of … within automated text messages. In this guide, we will walk you through the functionalities of both modules and how …

… of current configurations, or just an empty list. Either way, you should also have the “Add” button displayed on the … if you wish to start using the configuration right away. Step 6 - Grant admin consent As a final step, consider … what resources the app can access. There are a couple of ways to access this section: Return to the Azure AD …

… Groups, click the ‘Groups’ menu button Add a new group, type in the group name, Set the group to either global or …

… Join this table from 'cm_reporting_activities' if you want to get the text/name for the priority. Column name Data … this table. Join this table from 'cm_ticket_events' if you want to get the name of the event type. Column name Data … in this table. Join this table from 'cm_tickets' if you want to get the text/name for the priority. Column name Data …

… for Business but can also be used for authentication towards custom/external widgets. This document shows a step by … below are based on the Azure AD service release “1904” tenant, and the user is a “Global Administrator” with … application (e.g. “Puzzel S4B Connector) Supported account types  – Choose the option that is relevant for you. The …

… since these would invalidate the survey. Video Tutorial Watch our video tutorial on the Survey Designer's Elements …

… sales process, such as Subject and Weight , if you do not want to allow free text, which is the default setting.   …

… more) caller_on_hold_sec : The number of seconds the caller was on hold due to this agent clicking Put on hold and doing … add_originating : If an Additional calling party number was sent together with the caller’s number and destination … leg_type : Shows the type of call this conversation event was. The most used values are: Agent: Call to agent from …

… Puzzel Support for assistance. If the time module you want to edit is being modified by Puzzel, you will not be … contact Puzzel Support. Modifying a time module: If you want to make changes to a time module, click on the modules … or delete time periods. The value in the To field should always be set one minute before the desired ending time. This …

… download here:   Puzzel Catalog Sync for Azure version 1.2.0 or later uses the latest Microsoft Graph API and the new … application (e.g. Puzzel Catalog Sync) Supported account types – Choose the option that is most relevant to you. The … updates are requested for by the Sync Client. It is always recommended that large organisations with a lot of …