142 results found

… Permission setup Configuring the Sync Client General tab Puzzel tab Azure tab Contacts tab Appointments tab Enabling … from an external source into the Puzzel catalog. This provides the agent with a view of all available contacts and … adds support for Puzzel ID. You're required to configure a OIDC client with assigned product access (PCC). It's …

… making quality test-calls and headset button-gestures. Be aware that we have a known bug that disconnects ongoing softphone calls if the application is refreshed (a warning is given). This is being looked into, and the goal … Made Call history and Call Details widget optionally always show information for the latest call Made iFrame widget …

… This article provides an overview of changes and additional features included … 24th, 2023.  The changes made in this release concern Puzzel Contact Centre, Puzzel Admin Portal, Puzzel Agent Application, Puzzel Workforce Management  and Puzzel Case …

… This article describes the flows related to creating a 2-way SMS survey where Customer Insight Surveys can be sent to … survey 1. Invoke the SendSurvey method in the consumer API Example code using rest tag and json body:    <assignlocal variable="surveyId" value="2b156ca0-7562-4f2e-b851-e51f0bc27647"/> <!-- Define …

… or an individual day, using the relevant Exit. The easiest way is to define when it's open and have "Exit used if … Please note that the value in the 'To' field should always be set one minute before the desired To time. This is …

… the double curly brackets, For example “Hello {{Name}}, How was your recent experience with support ticket … fields using the double curly brackets, For example “If you want to the progress of you tickets, please head over to <a … SMS, any messages including questions that are more than 160 characters long will be split into 2 or more consecutive …

… for a skill already in a profile on this page.  If you want to add a skill to a profile, click + to open the Add … 1 agent is logged on to queue with this profile, we give a warning so that you can decide to do it now, or cancel and … is changed.   Create new user group profile There are 3 ways to create a user group profile: Add a profile and …

… system. Any changes made there will not be reflected towards your KB articles. The legacy infrastructure will be …

… not updated. The initiation event’s start is when the task was created, and it’s end when the agent finished the task. … queue event with start at scheduled time, duration until it was deleted and result=d is created, in addition to the …