143 results found

… on the menu to the left of the screen  Click on “Case types”  In the “Edit case type” page navigate down to the “Time to live” section  Here …

… version 1.2.0 or later is installed, add the following permissions as instructed below. You can find the latest …  and select the application you just created. Select API permissions and click on  Add a permission  button.   Select Microsoft Graph and choose the following permissions and Click  Add permissions. User.Read.All …

… ringing sound on the PC speakers, in addition to the headset speakers. With this, agents do not have to have their headsets on their heads, in order to hear a softphone call. … does not support auto-answer, making quality test-calls and headset button-gestures. Be aware that we have a known bug …

… included in the planned release for the evening of January 24th, 2023.  The changes made in this release concern Puzzel … level of user's data security and give users a better experience, we're introducing "Puzzel ID", allowing users to … on the Edit user page in the Puzzel Agent Application.  Wallboard, API and Chat bot users  For Wallboard, API and …

… From 1st of May 2024 Secure Start from Swedish BankID will become the new, … call and specifies the service in question.   Intent text Puzzel can configure the ‘My Intent’ text on your request. When the Caller see resemblance with the …

… This article describes the flows related to creating a 2-way SMS survey where Customer Insight Surveys can be sent … json body:    <assignlocal variable="surveyId" value="2b156ca0-7562-4f2e-b851-e51f0bc27647"/> <!-- Define …

… A X.509 trust certificate is necessary for the client to … 365-management-apis?f=255&MSPPError=-2147217396#configure-an-x509-certificate-to-enable-service-to-service-calls . … update Manifest of Azure application in the next section. Press  Export  button to export the created …

… or an individual day, using the relevant Exit. The easiest way is to define when it's open and have "Exit used if … on Weekdays (Mon-Fri) 08:00 to 15:59 and on Thursday from 16:00-18:59. Please note that the value in the 'To' field … 16:00:00. Overlapping entries You are not allowed to have 2 entries for the same day (e.g. Friday) that are …

… Red Bar: Indicates errors that need attention, such as syntax issues or misconfigured authentication. Common Issues Detected: Identically named nodes. BotScript syntax errors. Nodes requiring authentication when global … enhancements to matching rules and intent classification. Explore Feature – Groups common words into topics, providing …

… for a skill already in a profile on this page.  If you want to add a skill to a profile, click + to open the Add … 1 agent is logged on to queue with this profile, we give a warning so that you can decide to do it now, or cancel and … is changed.   Create new user group profile There are 3 ways to create a user group profile: Add a profile and …

… Fixed an issue where alternating between different channel types (e.g., Email → API → Email) did not always record timeline events for each switch. All channel … Ensures consistent ticket data synchronisation Autoforward Timing Improvement Improved the timing of …

… the created solution copy: chosen SharedTime modules, any XSLT files for XmlRequest (ex ExternalLookup) modules: when … with the content of original module’s data, which is afterwards immediately activated . for every SharedTime module … the just saved-as solution; page Services=>Editor lists 2 folders: “ControlCallflow” and “SharedTimeConfiguration”; …

… to track how the selected group is progressing towards the goal in the competition results. Competitions can …

… Puzzel Traffic Invoices are changing!   We are introducing a new Puzzel Traffic Invoice format, so recipients can benefit from a simplified … For more information on what to expect with the New Traffic Invoices, which will be introduced from December 2023, you …