142 results found

… on the menu to the left of the screen  Click on “Case types”  In the “Edit case type” page navigate down to the “Time to live” section  Here …

… updates are requested for by the Sync Client. It is always recommended that large organisations with a lot of … AD. Application GUID:  The GUID of the application that was configured in Azure AD. This can be found upon clicking … two new fields,  TenantId  and  ObjectId ,   are synced towards the Puzzel Catalog. In the image below these two new …

… making quality test-calls and headset button-gestures. Be aware that we have a known bug that disconnects ongoing softphone calls if the application is refreshed (a warning is given). This is being looked into, and the goal … Made Call history and Call Details widget optionally always show information for the latest call Made iFrame widget …

… included in the planned release for the evening of January 24th, 2023.  The changes made in this release concern Puzzel … level of user's data security and give users a better experience, we're introducing "Puzzel ID", allowing users to … on the Edit user page in the Puzzel Agent Application.  Wallboard, API and Chat bot users  For Wallboard, API and …

… This article describes the flows related to creating a 2-way SMS survey where Customer Insight Surveys can be sent … json body:    <assignlocal variable="surveyId" value="2b156ca0-7562-4f2e-b851-e51f0bc27647"/> <!-- Define …

… call to the contact, before connecting the two. There are 2 main dialler modes available. Your company might have … yellow state like admin, break, training etc) or log off, always click pause (or log off) when you are in status Wrap-up …

… App registrations and click on New registration button     2.  Enter the following three parameters in the Register an … registrations and select the application you just created. 2. Select API permissions and click on Add a permission …

… Fixed an issue where alternating between different channel types (e.g., Email → API → Email) did not always record timeline events for each switch. All channel … Ensures consistent ticket data synchronisation Autoforward Timing Improvement Improved the timing of …

… need to make sure that you have read the information regarding a potential need for an amended Data Processor … level, user group level or for specific users from the accordion labelled ' Admin Portal Menu ' as shown below. The following properties may need to be enabled depending on which user groups or users you wish to grant access …

… to track how the selected group is progressing towards the goal in the competition results. Competitions can …

… guide of how to sign in with Puzzel ID here .    From 03.02.2026 the old way of signing in to the Agent Application with username and …