143 results found

… section  Here you can enable or disable the option, and allocate the number of days that the chat history will be stored …

… Installing the Sync Client Generating a certificate Azure AD setup Application registration Permission … updates are requested for by the Sync Client. It is always recommended that large organisations with a lot of … AD. Application GUID:  The GUID of the application that was configured in Azure AD. This can be found upon clicking …

… areas: Chatbot-related improvements New Agent Application Existing agent applications Administration Portal … making quality test-calls and headset button-gestures. Be aware that we have a known bug that disconnects ongoing softphone calls if the application is refreshed (a warning is given). This is being looked into, and the goal …

… Contact Centre, Puzzel Admin Portal, Puzzel Agent Application, Puzzel Workforce Management  and Puzzel Case … on the Edit user page in the Puzzel Agent Application.  Wallboard, API and Chat bot users  For Wallboard, API and Chat bot users, Admins should change user …

… BankID will become the new, mandatory method to authenticate users. Secure Start aims to reduce the risk of fraud by … Contact Center users can be asked to initiate the authentication process in the Telephone call and the IVR service, … to an agent. Or the Agent can initiate the authentication process while talking to the User. Secure start in …

… is tailored to Administrators and/or Supervisors. The application allows the user to control their own status/profile, …

… This article describes the flows related to creating a 2-way SMS survey where Customer Insight Surveys can be sent to … This document describes the functionality and flow of a 2-way SMS survey . The pre-requisites are to have: SMS service … a short expiry time for SMS (max 24 hours) to avoid complications if an end-user receives more than one survey from …

… revolution. Fintechs are disrupting the market with new ways for people to bank, invest and manage their money. But incumbent firms are quietly catching up, undergoing extensive digital transformations to … about these needs and how the industry is performing in the wake of the Covid-19 pandemic. … Financial Services Smart …

… Under Catalog - Catalog - Contacts you can search for your company's … system. If you add/delete an appointment in the catalog, these changes will not take effect in the source … Directory or another source with a set of fields that they want to synchronise. By setting some fields with web as …

… all eventualities as it is less predictable.  You may also want to check the weeks that have been used as source data …

… For users performing lookups from their webpage towards https://chat.intele.com  or https://api.intele.com , …

… corner on the Silent Monitoring page. If the agent that you want to monitor is already active in a Puzzel call, you/the … listener will receive a call immediately.  If the agent you want to monitor is not engaged in a Puzzel call, you/the … be called. Please note there is no guarantee the agent you want to monitor will receive and answer any call from Puzzel …

… acknowledged (2) The meeting participant receives a notification requesting that they acknowledge the meeting (3) The …

… (new).     Following is the description of two different ways to test and configure Puzzel Contact Centre Chat. … to test on Puzzels demo page which is the quickest way and instruction 2 is the same instruction set, including …      Test Chat (New) on Puzzel demo page The fastest way to test Chat (New) is to create a Configuration, an …

… list of contacts to call. These calls are automatically allocated to agents logged on with a profile containing the … yellow state like admin, break, training etc) or log off, always click pause (or log off) when you are in status Wrap-up …